Job Summary
To provide comprehensive HR administrative support across the entire employee lifecycle and ensure the effective management of HR systems, digital platforms and workforce data. The postholder will play a key role in maintaining accurate records, supporting recruitment and onboarding, and assisting with the implementation and improvement of digital HR processes across all Bourne Health sites.
Key Responsibilities
* Support the HR Manager with day-to-day HR operations across multiple practice sites.
* Manage and maintain accurate employee records on HR systems, ensuring compliance with GDPR and employment law.
* Assist with end-to-end recruitment administration, including advertising roles, shortlisting, coordinating interviews, issuing offer letters and contracts.
* Coordinate onboarding and induction for new starters.
* Ensure the starters checklist has been fully actioned, including checks for right to work, DBS and references and other internal operational tasks.
* Support leavers processes, including response to resignations, exit interviews and record updates on the People HR platform.
* Maintain HR policies and procedures, ensuring they are up to date and accessible.
* Support managers in preparing for appraisals using the defined appraisal process and tools.
* Regularly check key HR processes such as absence, probation reviews, appraisals and training compliance.
* Assist with the administration of payroll changes, sickness absence reporting, and employee benefits.
* Set and act on reminders for updates to policies, upcoming probationary reviews and appraisals.
* Support the HR Manager with tasks related to TUPE.
* Monitor HR and Recruitment inboxes to identify, prioritise, and respond to incoming correspondence, escalating matters to relevant team members as required.
Systems and Data Management
* Act as the first point of contact for HR systems queries (e.g. TeamNet, People HR).
* Maintain and update digital platforms for workforce planning, compliance tracking and reporting.
* Support implementation of HR and operational systems, ensuring data integrity and consistency.
* Produce regular reports and analytics for the HR Manager and senior management team.
* Assist in identifying opportunities to streamline administrative processes and improve data accuracy across systems.
* Audit HR data for completeness, compliance and data quality.
General Support
* Provide administrative support for meetings, including notetaking and action tracking.
* Support internal communications relating to HR updates, policy changes and training opportunities.
* Liaise with site leads, practice managers and the wider multidisciplinary team to ensure effective HR coordination across sites.
* Undertake any other duties commensurate with the role and grade as requested by the HR Manager.
Internal and External Relationships
* Members of the Senior Management team.
* Colleagues within The Bourne Health Partnership.
* Other GP practices and practice groups.
* Other external organisations.
Person Specification
* Personal Qualities
o Polite and confident
o Flexible and co-operative
o Excellent interpersonal skills
o Motivated and proactive
o Ability to use initiative and judgement
o Ability to work under pressure
* Qualifications
o Essential: Educated to GCSE standard, excellent literacy and numeracy skills.
o Desirable: CIPD Level 3 Certificate in Personnel Practice.
* Experience
o Essential: Previous experience in an administrative or HR support role; strong IT and systems skills, including Excel and HRIS platforms.
o Desirable: Experience of working with People HR.
* Other Requirements
o Disclosure Barring Service (DBS) check.
o Maintain confidentiality at all times.
o Desirable: Flexibility to work outside of core office hours.
* Skills
o Excellent attention to detail and accuracy.
o Good understanding of confidentiality and data protection.
o Excellent communication and interpersonal skills.
o Ability to prioritise workload and manage competing deadlines.
Compliance and Policies
The employee must comply with all relevant confidentiality, data protection, equal opportunities, health and safety, infection control, safeguarding children and vulnerable adults, sustainability, and smoking policies as set out by The Bourne Partnership.
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