What’s in it for you? Bi-annually team bonus |Full training and progression opportunities| Regular team incentives | Fun team socials | Free onsite parking | Friendly and fun working environment | Plenty of office snacks! Must Have’s You’re a confident communicator with a natural ability to build rapport You love helping people and always aim to go the extra mile Able to remain calm and solution-focused under pressure Comfortable working in a fast-paced environment Organised, proactive, and positive in your approach Enjoy Problem solving, and making an impact to someone’s day Previous experience within a customer focused role - retail or hospitality would be GREAT! What you’ll be doing Handling a wide range of customer enquiries via phone, email and chat, offering solutions in a timely and professional manner Providing account, billing, product and basic technical support Booking service engineer appointments where necessary and keeping customers informed Assisting with product queries and promoting service packages Identifying opportunities to up-sell or cross-sell where it adds value to the customer Collaborating with internal teams to deliver excellent customer outcomes Helpful Extras 35-hour working week - permanent/full time Modern office with a collaborative team culture Opportunity to grow in a progressive, people-focused company Interested? Send your most up-to-date CV to Ellie at i2i Recruitment today! Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.