As an ER Specialist, you will provide expert employee relations (ER) advice and support to create a trusted and positive working environment for colleagues. Your role is key in aligning organisational strategy with colleague needs, improving people practices, and ensuring processes are carried out in a way that reflects our values.
Key Responsibilities
* Promote and support an inclusive working environment, coaching managers to create spaces where colleagues thrive.
* Lead on ER casework including conflict resolution, investigations, disciplinary hearings, absence and performance management, and organisational change.
* Ensure People/ER processes comply with employment legislation and company values, minimising risk and protecting reputation.
* Provide commercially sound ER advice to managers and the People team using a coaching approach.
* Deliver training to line managers on ER topics.
* Identify and escalate ER risks and emerging trends, taking responsibility for agreed actions such as coaching or training.
* Support escalated casework management, including ACAS Early Conciliation, ET3 forms, and Employment Tribunal bundles.
* Maintain accurate workload trackers and ER MI data, monitor trends, and suggest solutions to improve colleague experience.
* Contribute to the development of ER policies and resources for managers and colleagues.
* Successfully deliver ER-related ad-hoc projects.
Skills and Experience
* Strong knowledge of employment law and ER best practices.
* Proven experience managing complex ER casework.
* Excellent communication and coaching skills.
* Ability to analyse data and identify trends for continuous improvement.
* Experience delivering training and developing policies.
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