We are seeking experienced and compassionate clinicians to join our brand-newCancer Contact Centre, a centralised, telephone-based service designed to provide a single, reliable point of contact for patients referred on a suspected cancer pathway.
This is an exciting opportunity tohelp shape a new, patient-centred servicethat will transform how people experience the earliest and most uncertain stages of their cancer journey.
As aDiagnostic Nurse Practitioner, you will provide clinical advice and emotional support to patients and families, ensuring their queries are answered with clarity, empathy, and professionalism. Working within a multidisciplinary team that includes Cancer Navigators and administrative staff, you will guide patients through diagnostic pathways, liaise with clinical teams, and identify opportunities to streamline communication and improve outcomes.
We are looking for highly motivated registered nurses with significant experience in oncology,or diagnostics. You will have exceptional communication skills, confidence managing clinical uncertainty, and a strong commitment to providing safe, compassionate, person-centred care.
This is atelephone-based service with some remote working, offering a genuine opportunity to be part of an innovative model of care at one of the UK's leading academic health science centres.
Main duties of the job
* Provide specialistclinical assessment and adviceto patients referred on suspected and confirmed cancer pathways via telephone.
* Act as aclinical escalation pointwithin the Cancer Contact Centre, supporting Cancer Navigators and ensuring safe, evidence-based responses to patient queries.
* Coordinate and review diagnostic pathways to ensure patients receive timely investigations and results, escalating delays or risks appropriately.
* Delivercompassionate communication, offering reassurance, information, and signposting to supportive services, including psychological and financial support resources.
* Work collaboratively with multidisciplinary teams, including consultants, CNSs, radiology, and administrative colleagues, to resolve pathway challenges and improve patient experience.
* Contribute to theongoing development and evaluationof the Cancer Contact Centre, embedding a culture of continuous improvement and innovation.
* Participate in clinical supervision, audit, and education to maintain high standards of practice and support team development.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Person Specification
* NMC registration and a degree in related subject
* A post registration qualification(s) in area of practice e.g. Cancer, Diagnostics.
* Recognised physical assessment module at level 7
* Recognised teaching qualification or demonstratable experience
* Recognised independent prescribing module at level 7
* MSc or MA in related speciality
* Leadership and Management course(s)
* Quality improvement training
Experience
* Substantial post registration experience, including relevant experience in area of practice
* Experience of working as a nurse practitioner
* Experience of teaching and assessing others
* Experience of audit and service development
* Experience of leading and managing others
* Research experience
Skills/knowledge/ abilities
* Ability to work autonomously and as part of a team
* In depth knowledge of area of practice and demonstrates use of evidence-based practice
* Excellent organisational skills and advanced ICT skills, including Microsoft office
* Ability to lead and influence change
* Ability to design and deliver education programmes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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