Job Description: At DXC we are seeking a high-potential, ambitious Account Director / Customer Success Manager to lead the growth of our Consulting and Engineering Services (CES) business across NHS England, multiple NHS Trusts, and to establish a strategic foothold within the UK Life Sciences and Pharmaceutical sector. This is a strategic growth role with full revenue responsibility for a $30M portfolio, combining account expansion within NHS clients and greenfield market entry into Life Sciences and Pharma organisations. The role requires a consulting-led sales approach focused on identifying and solving critical client challenges across clinical systems, enterprise platforms, applications, data, and digital engineering. The successful candidate will build trusted relationships across NHS England transformation programmes and Trust-level leadership, while simultaneously developing new logo opportunities within Life Sciences and Pharma. They will lead with consulting to discover client problems, shape transformation programmes, and position CES as a strategic partner in delivering measurable healthcare and business outcomes. This role is ideally suited to a mid-career, highly motivated individual eager to step into a major account leadership position, with clear progression toward senior leadership roles. Key Responsibilities P&L Ownership and Account Leadership Own and grow a Healthcare and Life Sciences portfolio with full responsibility for $30M revenue Develop and execute strategic account plans aligned to NHS England transformation priorities and Trust-level digital roadmaps Drive year-on-year revenue growth through a combination of account expansion, consulting-led engagements, and new logo acquisition Maintain disciplined pipeline coverage, forecasting accuracy, and revenue performance Act as the senior commercial leader for CES across assigned accounts NHS England and NHS Trust Growth and Transformation Build deep relationships with NHS England transformation leadership, Integrated Care Systems (ICS), and NHS Trust CIO and digital leadership teams Align CES services to key NHS priorities including digital transformation, platform modernisation, data integration, operational efficiency, and patient outcome improvement Identify and originate consulting engagements that lead to larger transformation programmes Expand CES footprint across enterprise applications, digital engineering, data platforms, and consulting services Position CES as a trusted transformation partner supporting NHS digital and operational objectives Life Sciences and Pharma - Greenfield Market Entry Lead new logo acquisition efforts across UK Life Sciences and Pharmaceutical organisations Develop and execute a market entry strategy to establish CES presence in this sector Build senior relationships with CIO, CTO, Digital, R&D, and Manufacturing technology leaders Identify opportunities aligned to enterprise applications, digital engineering, data platforms, AI, and consulting services Create consulting-led entry points that establish credibility and expand into long-term strategic engagements Consulting-Led Sales and Opportunity Origination Lead discovery-based client engagements focused on understanding business, clinical, and technology challenges Shape consulting engagements and transformation programmes aligned to client strategic priorities Position CES offerings across key service areas including: Enterprise Platforms including ServiceNow, Oracle, and Boomi Application Development, Modernisation, and DevSecOps Observability and Performance Engineering including Dynatrace Data Engineering, Data Platforms, Analytics, and Artificial Intelligence Digital Engineering and Consulting Services Collaborate with consulting, solution architecture, delivery, and partner teams to shape and win complex deals Client Relationship and Stakeholder Engagement Build trusted advisor relationships with senior stakeholders across NHS England, NHS Trusts, and Life Sciences organisations Develop deep understanding of client operating models, regulatory environments, and transformation priorities Act as the primary commercial leader and escalation point for CES within assigned accounts Ensure strong alignment between client expectations and delivery execution Pipeline, Governance, and Sales Excellence Maintain a high-quality pipeline sufficient to deliver sustained growth Operate with strong qualification discipline and structured opportunity governance Lead deal strategy, value positioning, and win strategy execution Ensure alignment with internal governance, commercial standards, and delivery capability Required Experience and Qualifications Experience in IT Services, Consulting, or Digital Transformation sales, account leadership, or consulting roles Experience working with NHS England, NHS Trusts, or broader UK healthcare ecosystem strongly preferred Experience or strong interest in developing business within Life Sciences and Pharmaceutical sectors Demonstrated success in originating and growing new business opportunities Experience positioning enterprise applications, digital engineering, data, or consulting services Experience owning or contributing to significant revenue portfolios and pipeline targets Strong commercial acumen and sales discipline Personal Profile Highly ambitious and motivated, with strong desire for career progression into senior leadership Consultative mindset with ability to uncover and shape client transformation opportunities Entrepreneurial approach, particularly in developing greenfield markets Resilient and performance-driven, with strong ownership mentality Credible and confident engaging senior client executives Strong personal drive, discipline, and accountability for results Strategic Importance of the Role This is a critical strategic role supporting CES growth across the UKI Healthcare sector and establishing a new and significant presence within Life Sciences and Pharma. The successful candidate will play a central role in expanding CES market share, building strategic client relationships, and delivering sustained revenue growth. This position offers a clear pathway toward senior account leadership, portfolio leadership, and broader commercial executive roles within the organisation. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here