Salary: £60,000 - 75,000 per year Requirements: Experience as a Product Manager, Product Owner, or Service Designer in a digital, customer-centric environment Strong capability in end-to-end journey mapping and customer lifecycle thinking Experience with loyalty, rewards, incentives, or value-driven digital products is highly desirable Understanding of customer engagement, retention strategies, and churn reduction Comfortable using data and insights to inform product and journey decisions Strong stakeholder management and cross-functional collaboration skills Experience in financial services, fintech, e-commerce, or subscription-based products is a plus Responsibilities: Own and evolve the rewards, perks, and cash-incentives roadmap, aligned to customer lifecycle stages Design and optimise end-to-end customer journeys, ensuring rewards experiences feel joined-up and purposeful Improve clarity, relevance, and usability of reward features to drive engagement and retention Analyse customer behaviour, reward usage, and drop-off points to identify opportunities to reduce churn Collaborate with UX/UI, engineering, marketing, data, and commercial teams to deliver a cohesive service experience Apply service design thinking to connect customer needs, product decisions, and delivery outcomes Gather insights through research, testing, and feedback to continuously refine the rewards proposition Support the expansion and optimisation of the perks and partnerships ecosystem Communicate product vision, performance insights, and recommendations clearly to stakeholders Technologies: Support Marketing Product Manager Product Owner UX UI Design More: We are a forward-thinking company looking for a Product Manager to join our team, where you will play a pivotal role in shaping our rewards proposition that directly impacts customer loyalty. We provide a competitive salary and benefits package, including hybrid working options, a birthday off, and a training and development budget. In this collaborative environment, youll embed service design capability within product delivery and work closely with cross-functional teams. last updated 5 week of 2026