Front of House Supervisor, Mitie for Lloyds Banking Group, Leeds/Halifax. Deliver exceptional experiences. Lead with confidence. Make every day memorable. Location: Split time between Halifax and Leeds. Contract: Full time, 40 hours per week, £15.45 per hour.
About the Role
We're looking for a confident, people‑focused Front of House Supervisor who thrives in a fast‑paced, hospitality‑led environment and takes pride in setting the standard. This is a hands‑on leadership role where no two days are the same. You'll be the visible, trusted presence on site – supporting your team, engaging with clients, and ensuring every guest interaction feels professional, warm, and seamless. If you love leading from the front, motivating others, and delivering five‑star service every single day, this role is for you.
What You'll Be Doing
* Leading Front of House shifts with confidence, energy, and purpose
* Setting the tone for exceptional customer service and professional standards
* Being a role model for behaviours, presentation, and guest engagement
* Supporting rotas, absence management, and last‑minute cover when needed
* Quality‑checking service delivery and continuously raising the bar
* Building strong working relationships with clients, Facilities, and stakeholders
* Rolling up your sleeves to support the team during busy or high‑profile moments
* Spotting opportunities to improve the guest experience and how we work
What We're Looking For
* Experience in hospitality, Front of House, or customer‑focused service, ideally with some leadership responsibility
* A natural leader who inspires confidence and brings people with them
* Calm, professional, and solutions‑focused – even under pressure
* Excellent communication skills and a polished, welcoming presence
* Someone who genuinely cares about people, service, and standards
* Flexible, proactive, and happy to step in and support when it matters most
Why Join Us?
* Be part of a team delivering outstanding workplace hospitality
* Work in a professional, high‑profile environment where service really matters
* Clear opportunities to develop, grow, and progress into leadership roles
* Supportive management who value ideas, initiative, and ownership
* A role where you can truly make an impact – on guests, clients, and your team
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