We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! We are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness. We are seeking an experienced Service Manager, looking to join at an exciting time of growth and be part of an established service in Leicester, leading a team in our Active Opportunity Pathway. If you are an experienced Service Manager who is committed to leading a high-quality team to support vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you! What you'll be doing Lead and support a team of support workers to deliver high quality support sessions, supporting individuals with multiple disadvantage who are facing homelessness. Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers. Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets. Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life cycle in accordance with the organisation's People policies. Lead on ensuring all aspects of service and property compliance and H&S are maintained at appropriate levels at all times, escalating concerns without delay to senior management. Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures. Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate. Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears, which will involve administration of housing benefit claims. Support the team with welfare benefit queries and money management skills to maximise rental income. What you'll receive Salary - £38,000 31 days of annual leave On-site parking Blue Light Card Referral programme