Job Description
The Conference and Event Co-ordinator is responsible for sale, organisation and smooth running of events on behalf of all clients for the Conference and Events Department in Novotel Sheffield as well as maintaining and increasing the quantity of sales, maintaining and developing new relationships with clients (new and existing).
Responsible for the effective and efficient running of operations and the provision of all services of the Conference department;
- Ensure that a consistently high level of service is delivered by the Conference Team at all times;
- Ensure adequate coverage of areas at all times in direct relation to the levels of business;
- Receive incoming calls, analyse client needs, prepare quotes, negotiate and conclude sales ensuring a prompt and professional follow up;
- Apply the price and commercial policy of the establishment to maximize the turnover of the department;
- Maintain up-to-date records of all events and conferences. Manage the database, tracking new enquiries and business through conference;
- Manage the conference diary and keep it updated of any changes, amendments and cancellations;
- Assist with marketing of the function and the hotel;
- Ensure the proper distribution of conference work sheets on a weekly basis and the relevant information to all departments;
- Adhere to company standards and systems such as RFP’s, enquiries via various platforms and handle Bulldog Mystery Guest calls.
Operational duties which will include:
- Welcome guests, whether on the phone or in the hotel, giving information on the hotel and Conference facilities and escort organisers and delegates to their relevant areas;
- Supporting F&B operation during breakfast and dinner service when required.
Qualifications
To ensure you can best welcome and care for our guests you will need to:
- Highly organised with excellent attention to detail;
- Strong time management skills with the ability to prioritise tasks in a fast-paced environment;
- Committed, with a strong sense of responsibility and professionalism, especially during busy periods;
- Adaptable and able to work independently or as part of a team;
- Experience in handling corporate bookings or event coordination is desirable;
- Comfortable managing multiple communication platforms (e.g., phone, email, booking systems and online enquiry portals);
- Coordinate all aspects of meetings and events, from initial client enquiries to post-event follow-ups;
- Develop and maintain strong relationships with clients, vendors and internal teams to ensure seamless event execution;
- Conduct site visits and prepare detailed proposals for clients;
- Oversee event setup, including room layouts, audiovisual equipment and catering arrangements;
- Coordinate with various departments to ensure all event requirements are met;
- Handle last-minute changes and resolve any issues that arise during events;
*Minimum 2 years' experience in hospitality or a similar client-facing role is desired.
Additional Information
Great talent deserves great rewards so here's just some of what we are able to offer:
- Training and development programmes
- Discount card to be used in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
- Meals on duty
- Uniforms and dry cleaning
- Recommend a friend scheme
- Employee Advisory Service
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )