Description
We are currently forward planning for any future roles that may come up to join our team as a Customer Service Train Dispatcher based at Ipswich Station. If successful with your application, you will be placed in a Talent Bank for a period of 6 months and offered a role if an opportunity becomes available.
Role Details
* You will be working an average of 35 hours per week. Shifts operate over 24 hours and includes early starts, late finishes, weekends, and bank holiday working.
* You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
* Applicants must be over 18 years of age
* Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety critical medical assessment.
* This role includes a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment.
* Starting salary: £24,464 rising to £25,435 after 12 months of service
Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience. Full training and a uniform are provided upon joining.
The purpose of this role is to provide a safe environment, whilst delivering effective customer service and seeking opportunities to enhance the customer experience at our station.
Key Responsibilities
* Create a welcoming environment while providing proactive assistance to customers on and off trains.
* Able to safely operate customer access ramps and assist passengers with their luggage.
* Providing support to mobility/ visually impaired customers, who may need to hold your arm or lean on you for guidance.
* Maintain and feel comfortable providing top notch customer service in a fast-paced environment.
* Collaborate with Drivers and Conductors to ensure smooth communication and service.
* Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains.
* Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.
Skills, Knowledge & Expertise
We’re Looking For Candidates Who:
* Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication
* Are calm under pressure, able to think on their feet, and able to handle various situations
* Possess a “can-do” attitude and enjoy working as part of a team
* Take pride in providing top-notch customer service and passionate in ensuring customer safety
* Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
* A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.
Job Benefits
What’s in it for you?
* Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
* International Adventures: After 12 months, unlock discounted international travel for you and your family.
* Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
* Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
* Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
* Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
* Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
* Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 3rd April 2026
*Please note vacancies can close earlier due to high influx of candidate applications*
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
* Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
* Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
* Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
Want to make a difference working for the railway?
Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport.
Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams.
No day is ever the same on the railway! Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.