The Scientist - Field Applications is responsible for delivering impactful technical support and education to customers across the region, ensuring successful adoption and use of Archer's NGS product lines. This role drives customer satisfaction and retention by providing expert training, troubleshooting, and pre-sales technical consultation in a field-based capacity.
This position is part of the Archer EMEA Customer Success team and will be fully remote supporting customers across UK, Ireland and the Nordics. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things.
Responsibilities
* Coordinate and conduct Next Generation Sequencing (NGS) library preparation trainings of the Archer product lines at customer sites.
* Provide remote customer educations on library preparation and data analysis topics via video calls.
* Investigate and answer post-sales customer inquiries and troubleshooting cases via email and phone calls.
* Discuss and resolve challenging cases collaboratively with other members of the customer success team.
* Assist the Sales team in pre-sales customer conversations, when technical expertise is required.
Qualifications
* Bachelor's degree in Molecular Biology, Genetics, Biochemistry, or a related field.
* At least 3 years of experience in the Life Science industry, or academic research environment, with hands‑on experience and theoretical knowledge of NGS library preparations and sequencing.
* At least 3 years of experience troubleshooting technical issues and resolving highly technical inquiries and support requests from customers or members of the scientific community.
* Fluent in English (Nordic language is a plus).
* Candidate must live close to a major European travel hub.
Travel Requirements
* Ability to travel (up to 50‑75%) within territory, with occasional international travel.
Preferred Qualifications
* Master's degree or PhD in Molecular Biology, Genetics, Biochemistry, or a related field.
* Previous experience in a technical support or another customer facing role with demonstrated internal and external relationship‑management skills in the genomics industry.
* Experience working with CRM systems, Salesforce preferred.
Integrated DNA Technologies (IDT), is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting‑edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.
IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health., Join our winning team today. Together, we'll accelerate the real‑life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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