Job purpose
We are a growing organisation that builds and manages a wide range of properties to meet a variety of needs within East Lothian. From our office in Haddington, we currently manage around 1400 properties for rent and shared ownership throughout the area. Our subsidiary company provides a repair and maintenance service for our properties and other customers.
The primary purpose of the post is to provide digital support to our Digital Services Officer, and working within the Housing Team to ensure excellent service delivery to our customers. The successful candidate will learn about all aspects of our digital services, including Rent Collector, our innovative new App which allows tenants to pay rent online and our Key Tenant Scheme where, by meeting certain criteria, tenants can receive a rent discount. They are also required to complete, to a satisfactory level, the Modern Apprenticeship in Digital Applications at SCQF Level 6.
The Digital Services Modern Apprentice is responsible for providing digital and administrative support to the Digital Services Officer to help maintain and develop our digital systems and services, and support tenants to access these services.
They are also required to work towards achieving the Modern Apprentice in Digital Applications at SCQF Level 6.
KEY ACTIVITIES
* Providing support with the site maintenance and content of
* Testing digital services, for example, new digital tools in My Home, My Work, My Area and Rent Collector
* Administering the Key Tenant Scheme
* Responding to Rent Collector queries and trouble-shooting
* Ensuring accurate data entry to our IT systems to maintain effective records compliant with Data Protection legislation
* Creating social media content for example, Facebook and Instagram
* Compiling statistics for performance monitoring purposes
EXAMPLES OF TYPICAL AREAS OF RESPONSIBILITY
* Assist the Digital Services Officer by updating content on and regularly checking links from to external sites, including assisting with maintaining
dedicated space within for different categories of user such as staff, Management Committee members, members and other registered users
* Assist with the testing and maintenance of digital services, including My Home, My New Home, My Work, My Area and Rent Collector
* Respond to Rent Collector enquiries and assist with troubleshooting and / or signposting tenants to relevant information
* Administer the Key Tenant Scheme, (including My New Home Discounts) by reviewing digital support and My New Home overrides, and assessing tenants for
eligibility for various levels of Rent Discount
* Help to promote our services and activities on social media sites, including developing and reviewing campaign calendars, and research local resources for e-news
articles, social media and web pages
* Carry out a range of digital administrative tasks, for example, uploading dates to the calendars in our tenants My Home accounts, resizing images for our Digital
Lettings Service (These Homes), setting up mailings for our Mutual Exchange List and updating new tenants and applicants in our Information and Advice database
* Assist with the collation of statistics for performance monitoring, for example, recording social media engagement and My Home usage statistics, ensuring that
registers are maintained, compiling information for our Performance 365 microsite and keeping it up to date
* Respond to Live Help enquiries received through
GENERAL RESPONSIBILITIES
* Ensure that the letter and spirit of our Equalities and Diversity policy is observed in all respects and at all times
* Carry out other duties from time to time commensurate with the post as required by the Digital Services Officer
* Attend relevant training as required especially in relation to the Modern Apprentice Qualification
* Assist with the work of other departments at times of pressure, including reception cover where required
What will I learn?
You will learn how to communicate in a busy office environment, communication and teamwork, You will also learn how to use our in-house I.T systems and databases, diary management and emails.
You will learn how to manage your diary and time allocated to tasks.
What qualifications or qualities are required?
Must be confident using Microsoft Applications including - Excel and Word.
Good communication and organisation skills, 5 National 5s including English.
Job Types: Full-time, Apprenticeship
Pay: From £13,741.00 per year
Work Location: In person