City of Wolverhampton Council – Benefits and Assessments Officer: Welfare Rights Service
Salary: £36,363 to £40,777 (Grade 6)
Hours: 37 hours per week
Work Style: Flexible (working from home with 2 days in a council location), Fixed (permanent council location), Field (working in communities across the city)
Responsibilities
* Manage and keep up-to-date own financial assessment caseload
* Work in partnership with council Social Work teams to gather financial and disability-related expenditure information for Care and Support financial assessments
* Use legislation, guidance and policy to assess individual financial assessments
* Investigate and gather financial and other relevant information for the Contributions Appeals Panel in cases of dispute relating to the outcome of a financial assessment
* Undertake individual ‘missing benefit’ assessments (completing benefit claim forms for disability and carers benefits where necessary) on new and existing customers
* Undertake First-tier Tribunal appeals work when benefit entitlements are disputed
* Use the council’s case management systems (CareFirst, Eclipse, Agresso and Better Care Finance) to record and keep up-to-date financial assessment information
Qualifications & Skills
* Awareness of the contribution provisions under the Care Act 2014
* Experience in providing Social Security benefits advice
* Commitment to the rights of disabled and vulnerable people and the council’s contributions policy and practice
* Excellent communication and negotiation skills
Enhanced criminal records check required.
For more information about the requirements of the post please contact Kerry Ward on 01902 555352 or email kerry.ward@wolverhampton.gov.uk or Mark Perlic on 07725 137973 or email mark.perlic@wolverhampton.gov.uk.
Closing date: Sunday 22nd March 2026
Interview date: Thursday 9th April 2026
Apply online at: www.wmjobs.co.uk/wolverhamptoncc
For application assistance contact Human Resources at 01902 552345.
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