Job Title: Disrepair Manager
Location: South London/Surrey
Contract Type: Perm
Salary: £50,000 - £55,000 + Car Allowance
Overview:
We are seeking an experienced and dynamic Disrepair Manager to oversee and deliver effective disrepair and reactive maintenance services within a social housing contract. Based out of the Croydon office, you will be responsible for leading multidisciplinary teams to ensure high-quality service delivery, compliance, and customer satisfaction.
Key Responsibilities:
* Lead and manage a team of Supervisors, Administrators, Planners, and Operatives to deliver a responsive and efficient disrepair service.
* Oversee and continuously improve customer satisfaction across the contract, ensuring service excellence.
* Review and manage large multi-trade repair jobs to ensure accurate scheduling, correct trade allocation, and appropriate timeframes.
* Collaborate with the Commercial team to monitor and resolve invoicing issues that may impact contract profitability.
* Ensure all operations are conducted in full compliance with Health and Safety standards and internal operating frameworks.
* Contribute to the strategic planning and execution of maintenance works in alignment with contract expectations and budgetary constraints.
Person Specification: