Overview
It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.
Working within the Quality Assurance team, this role involves analysing quality data, monitoring product performance, and maintaining quality metrics to identify trends and provide actionable insights for product improvement. You will collaborate with various teams, conduct deep-dive analyses, and present insights to guide strategic decision-making. A key part of the role is to produce and provide tools, dashboards, and resources that enable colleagues across the business to work more effectively. You will also liaise with stakeholders, update management on progress, support internal meetings, recommend process improvements, and participate in ad-hoc projects to support business growth and quality initiatives.
At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That’s why we’ve built a workplace that works for you—combining flexibility, inclusivity, and sustainability with opportunities to thrive.
Work-Life Balance:
Enjoy the best of both worlds: Our hybrid working offering includes face-to-face collaboration at our welcoming Head Office and flexible hours to fit life’s priorities, whether it’s the school run or personal time.
Belonging & Growth:
From day one, you’ll feel part of a team that values your voice and supports your growth. We’re proud to champion diversity because we know unique perspectives make us stronger. Whether starting out or looking for your next step, you’ll thrive here
Sustainability That Matters:
We’re committed to creating a better future, taking bold steps to reduce carbon emissions, use sustainable packaging, and innovate for a greener world. Sustainability drives everything we do, and we’re proud to make a real impact for our planet and future generations.
Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future.
Responsibilities
1. Analyse Quality Data: Responsible for analysing returns rates, review scores, and other quality-related data to identify trends and provide actionable insights to improve product quality.
2. Monitor Product Performance: Collaborate closely with the Quality Assurance and Trading teams to understand the performance of products and suggest optimisations to enhance quality.
3. Produce and Provide Tools: Develop and maintain tools, dashboards, and reporting resources that support colleagues in accessing quality data and insights, enabling them to perform their roles more effectively.
4. Liaise with Stakeholders: Proactively liaise with finance, commercial, and other relevant departments to understand trends and performance that they can support with.
5. Maintain Quality Metrics: Maintain quality performance metrics, dashboards, and reports to track key performance indicators (KPIs).
6. Conduct Deep-Dive Analysis: Support the Quality Assurance team in conducting deep-dive analysis to understand the drivers of product quality issues and identify areas for improvement.
7. Present Insights: Prepare and present data/insights to the Quality Assurance Manager and other stakeholders in a practical way to help guide strategic decision-making.
8. Update Management: Regularly update the line manager on progress and key issues related to product quality.
9. Support Internal Meetings: Attend internal meetings, providing support to the optimisation and quality performance as required.
10. Recommend Process Improvements: Identify improvements that can be made in modelling and recommend process changes to improve data accuracy and efficiency.
11. Participate in Projects: Participate in ad-hoc projects when required to support business growth and quality improvement initiatives.
Qualifications
12. Analytical Skills: Strong analytical skills with the ability to manage, manipulate, and analyse complex data.
13. Attention to Detail: High attention to detail to ensure accuracy in data analysis and reporting.
14. Communication Skills: Strong communication skills, with the ability to create clear and compelling feedback and present insights effectively.
15. Technical Proficiency: Familiarity with data analysis tools and software (., Excel, Power BI, or similar) is essential.
16. Proactive Approach: A proactive approach with a willingness and ability to identify when there is a need for new insights, new tools, and process efficiencies.
17. Team Collaboration: Ability to work effectively with others across the team and business, delivering on commitments to stakeholders and customers.
18. Commercial Awareness: A basic level of commercial awareness with an understanding of business needs.
At Screwfix, Your Wellbeing Comes First:
We’re dedicated to helping you thrive at work and at home. With a fantastic range of benefits, opportunities for self-development, and an annual discretionary bonus of up to 20%, we put your wellbeing at the heart of everything we do.
Your Wellbeing, Our Priority:
Health Support: Employee assistant programme, access to wellness resources such as PepTalk, discounted cash health plans and gym memberships.
Financial Wellbeing:Flexible pay, savings, and financial coaching through Wagestream, up to 14% employer pension contributions and life cover of up to 4 x salary. Up to 20% discretionary bonus.
Everyday Perks: 20% staff discount at Screwfix and B&Q, discounts at hundreds of retailers via Hapi app and Cycle to Work scheme.
Opportunities to Grow: We believe in self-development and creating space for you to thrive. With access to training, career growth, and support networks, we’ll help you build a brighter future.
We believe in equity for all.