In this role, you'll be at the heart of delivering an outstanding experience to our clients - making sure every interaction is smooth, helpful, and genuinely supportive from start to finish.Telephone Receptionist Location: Hybrid &x2013; 1 day a week in the Wilmslow Office We&x2019;re Citation &x2013; one of the UK&x2019;s leading names in HR, Employment Law, Health & Safety, and all things compliance. But we&x2019;re not your typical service provider. What sets us apart Our people. They bring not just expertise, but personality, passion, and a genuine love for what they do. The RoleWe&x2019;re on the lookout for a vibrant and confident individual to join our brilliant Client Support team. In this role, you&x2019;ll be at the heart of delivering an outstanding experience to our clients &x2013; making sure every interaction is smooth, helpful, and genuinely supportive from start to finish. It&x2019;s a fast-paced environment, with the team handling between 400 to 600 calls each day from a wide range of clients who need to speak with our HR, Health & Safety, and Client Support experts. That means we need someone who&x2019;s not only a fantastic communicator but also thrives under pressure, stays cool-headed, and knows how to make every caller feel looked after. &x2022; Speaking to a wide range of people &x2013; from junior team members to senior decision-makers &x2013; all over the phone.&x2022; Handling back-to-back calls with confidence, clarity and a genuine passion for helping people.&x2022; Asking the right questions to gather key information quickly and accurately.&x2022; Logging client details with care and precision, making sure nothing gets missed.&x2022; Transferring callers to the correct department swiftly and smoothly &x2013; making their experience seamless from the very first &x201C;hello&x201D;. We're open to all backgrounds. What matters most is your ability to work at pace, ask the right questions, dig a little deeper when needed, collaborate well, and bring lots of positivity. Here&x2019;s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday 8 Bank holidays: We&x2019;re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn&x2019;t just another day on the calendar; it&x2019;s YOUR day Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we&x2019;ve got something special for you, too Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We&x2019;re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That&x2019;s why we offer private healthcare to ensure your peace of mind and keep you feeling your best. Hit Apply now to forward your CV.