Job Overview
Therapist – Champneys Mottram Hall (Contract: Full Time, Salary: OTE £28,240).
Responsibilities
* Provide a first‑class service delivering a range of therapeutic, holistic, wellbeing treatments including facials, massages and nail treatments.
* Maximise treatment and retail sales to achieve targets and key performance indicators.
* Deliver exceptional customer service that exceeds guest expectations.
* Provide ultimate client care, maximise revenue opportunities, and seek additional support or training when required.
* Give professional advice via talks, demonstrations, spa tours and promotional events, recommending suitable home‑care advice for guests.
* Carry out all spa treatments to the required standards, adhere to specific treatment times, and keep up to date with product ranges and new treatments.
* Follow Champneys protocols and training programmes, attending required training to offer all treatments appropriate to your therapist grade.
* Be responsible for your working area, keep equipment fully operational and clean, report any defects to maintenance and the Manager on duty, and adhere to health and safety regulations.
* Liaise positively with managers and receptionists regarding scheduled treatments, changes or additions.
* Provide flexibility and cooperation, including shift changes if necessary.
Qualifications
* Level 2 & 3 NVQ in Beauty Therapy or an equivalent qualification.
Benefits
* Generous points incentive system.
* Learning and development opportunities for job satisfaction and career advancement.
* Employee events, awards and acknowledgements for departmental and individual successes.
* Health, wellness and wellbeing incentives, including digital fitness programmes, nutrition guides, recipes, guided meditation and wellbeing podcasts.
* Champneys experiences such as overnight stays or full spa day experiences.
* Employee assistance programme offering counselling sessions and legal advice if required.
* Discounted stays, partner product discounts (Elemis, Clarins) and health club memberships.
* Merlin Entertainments attraction and long‑service celebrations.
* Introduce a friend incentive.
* Free parking at selected locations and professional uniform provided.
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