Join a friendly team as a Customer Service Executive!
Are you passionate about delivering exceptional customer service and building lasting relationships? If so, we have an exciting opportunity for you! Our client, a rapidly growing organisation based in Wortley, Leeds, is looking for a dedicated Customer Service Executive to join their vibrant team of 4 within a larger group of 24. This is not your typical call centre role; it's a chance to be part of a collaborative environment where teamwork thrives!
About the Role:
As a key member of the Customer Service team, you will:
* Be the first point of contact for inbound customer inquiries via phone and email, creating rapport with every interaction.
* Respond to customer queries with efficiency and a friendly approach.
* Own and manage customer follow-ups, ensuring every enquiry is resolved and no question is left unanswered.
* Maintain up-to-date and detailed records of all customer interactions in our CRM system, following internal processes.
* Assist in processing quotes, order updates, and documentation requests, working closely with our internal sales and operations teams.
What We're Looking For:
* Previous experience in customer service or administration
* Strong communication skills, both for phone and email correspondence, as well as for keeping thorough CRM notes
* Proficiency with Microsoft Office and CRM systems
Why Join this business?
* Salary: Competitive pay at £28K per annum
* Working Hours: Full-time, Monday to Friday from 08:00 to 16:30, with a 1-hour break
* Team Culture: Be part of a supportive team that values collaboration and growth
* Growth Opportunities: As our organisation continues to grow, so will your opportunities for career advancement!
Apply Now! Take the next step in your career and help deliver outstanding service to valued customers.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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