Job Title: Office Administrator / Customer Services
Location: Peterborough, South Orton (Office-Based)
Company: BAP Medical UK Limited (formerly Espere Healthcare)
Salary: Competitive + Company Benefits
About Us
BAP Medical UK Limited (formerly Espere Healthcare) is a growing and dynamic medical company specialising in scar therapy and podiatry solutions. We support healthcare professionals and patients across both the NHS and private healthcare sectors, delivering high-quality products and excellent customer care.
As part of our continued growth, we are looking for a highly organised and customer-focused Office Administrator / Customer Services to join our team in Peterborough, South Orton.
The Role
This is a varied key support role within the business, responsible for ensuring the smooth day-to-day running of office operations while delivering excellent service to customers. You will also support the warehouse and product distribution and provide holiday/absence cover for other office colleagues as required.
You will act as a central point of contact for customers, sales teams, and internal stakeholders, ensuring efficient order processing, communication, and administrative support.
Key Responsibilities
Customer Service
* Act as the point of contact for NHS and private customers via phone and email
* Process customer orders accurately and efficiently
* Handle enquiries, queries, and complaints in a professional and timely manner
* Provide product information and support to customers where required
Administration
* Maintain and update customer records and databases
* Support the sales team with order processing, quotations, and account administration
* Manage incoming and outgoing correspondence
* Assist with invoicing and general office documentation
* Provide holiday and absence cover across the office team to ensure smooth operations
Warehouse & Distribution Support
* Liaise with the warehouse team to coordinate order fulfilment and dispatch
* Monitor stock levels and raise alerts to ensure availability
* Assist with packaging, labelling, and tracking shipments where required
* Support logistics processes to maintain timely delivery of products
Operational Support
* Assist with reporting and general business administration tasks
* Contribute to maintaining an efficient and organised office environment
* Support ad hoc projects as required
About You
* Previous experience in a customer service, administration, or office support role
* Experience in warehouse or distribution support is advantageous but not essential
* Strong organisational skills with excellent attention to detail
* Confident communicator with a professional telephone manner
* Ability to manage multiple tasks and prioritise workload effectively
* Proficient in Microsoft Office and general IT systems
* Experience working with NHS or healthcare customers is desirable
* Positive, proactive, and team-oriented approach
What We Offer
* Competitive salary
* Supportive and friendly working environment
* Training and development opportunities
* Varied and engaging role with cross-functional responsibilities
How to Apply
If you are an organised and customer-focused professional looking to join a growing company in the healthcare sector, we would love to hear from you.
Please submit your CV along with a short cover letter outlining your experience and suitability for the role.
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