Future PLC have an exciting opportunity for a Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.
What you'll be doing
As a Retention assistant, you'll be responsible for retaining our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.
Reporting to the Sales and Retention Team Leader, you'll;
1. Be a point of contact for individual customers looking to cancel their subscription
2. Achieve Key Performance Indicator's and monthly targets
3. Handle objections, problem-solve, and retain customers
4. Use all relevant systems to capture customer data (updating notes and outcomes)
Experience that will put you ahead of the curve
5. Customer-focused with conversational skills.
6. Sales experience advantageous.
7. Excellent retention or selling and negotiating skills.
8. Prioritise and manage your own workload and time.
9. Work collaboratively within the team and other departments.
10. Customer service experience
What's in it for you
The expected range for this role is £25,000 - £26,500
This is a Hybrid role from our Cardiff Office, working three days from the office, two from home
… Plus more great perks, which include;
11. Uncapped leave, because we trust you to manage your workload and time
12. When we hit our targets, enjoy a share of our profits with a bonus
13. Refer a friend and get rewarded when they join Future
14. Wellbeing support with access to our Colleague Assistant Programmes
15. Opportunity to purchase shares in Future, with our Share Incentive Plan
Internal job family level P7
Who are we…
We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.
Because a diverse team isn't just good for business. It's the Future.
Find out more about Our Future, Our Responsibility on our website.
*We reserve the right to close the job advert early
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
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