Reception Team Lead | Administration/Reception/Customer Service | Sutton | Full time | Permanent | 37.5 hours
Spire St Anthony's Hospital is currently looking to recruit for an Reception Team Lead to join the team on a full time and permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.
Contract type: Permanent, Full time
Duties & Responsibilities (not limited to):
* Working varied reception shifts in a hands- on capacity, supporting and overseeing the team
* Promotion of Spire's Purpose, vision, mission, values and behaviours
* Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
* Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
* Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
* Actively involved in recruitment, training and induction
* Achieving KPI targets as set by central Spire
* To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
* To undertake Datix incident investigations
* To represent the department at various meetings, including Patient Experience, driving improvements and implementing change
* Actively participating in the promotion of good communication and liaison with other hospital departments.
* Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
* To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
* To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy
* To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.
What do you need to have?
* Educated to Higher Education level
* Excellent numeracy, literacy and IT Skills
* Minimum 2 years leadership experience in a highly customer service focussed role
* Proven people management experience within a medium sized team
* Excellent organisation and communication skills
* Outstanding customer care skills with the ability to handle difficult situations
* Emotional resilience, able to hold difficult conversations
* The ability to manage change
* Someone who can drive customer service
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Subsidised Meals
- Life assurance
- Free DBS
- Free Car park
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee's well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications