Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience?
You'll add significant value by providing a comprehensive housing management service, working with our customers to maximize their quality of life. You'll collaborate with residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.
We’re looking for a flexible, dedicated, and highly motivated individual who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach, and able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
Key Responsibilities:
1. Deliver an excellent customer-focused service that is accessible, visible, and results in high levels of customer satisfaction.
2. Design and deliver effective actions to encourage tenancy sustainment and improve the social and financial performance of our communities.
3. Support the creation of new ideas and innovations in the business.
4. Be adaptable and excellent at working in partnership with our customers, colleagues, and communities.
If you think you’ve got what we are looking for, we’d love to hear from you. The closing date for applications is 9:00 am Wednesday, 1st April 2025.
Interviews will take place on 8th/9th April 2025 in Chester.
About Our Team:
Our team is great (if we don’t mind saying so ourselves!). We’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun!
You’ll be part of our new Customer Experience Directorate, working as part of our Neighbourhood Teams led by our Assistant Director of Neighbourhoods, and reporting to our Community Housing Manager. It’s an exciting team as we deliver our new corporate plan ambitions.
About Us:
As a dedicated social housing provider, we employ over 150 people in various roles and have been awarded Gold accreditation by Investors in People and in Wellbeing. Predominantly based in the North West, Muir's Chester HQ is supported by offices in Burnley and Huntingdon in Cambridgeshire.
We put residents at the heart of everything we do, continually striving to improve the quality of their homes, services, and neighborhoods. We own and manage more than 5,600 homes across the country, offering diverse housing solutions to meet our customers’ needs.
One of our key aims is to attract and retain talented, dynamic, and satisfied employees to help us deliver our strategies and objectives.
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