Job Title
Sr. Portfolio Manager
Job Description Summary
Job Description
Position Title: HSBC Account – Sr. Portfolio Manager
Department: Occupier Management, GOS
Grade: Partner
Reports To: Global Account Director
Location: London, Paris, Dubai, Mexico City
About Cushman & Wakefield
Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for property owners and occupiers with approximately 52,000 employees in nearly 400 offices and 60 countries.
Role Purpose:
The Sr. Portfolio Manager will be responsible for delivery of portfolio management services as described in SOW summary for the HSBC account within the assigned geography.
Key Interfaces: Account Regional Delivery teams across all service lines, Account Finance, Tech, Interlock Partners, Client Regional & Global stakeholders, HSBC WE&O and CM partners, ESG and Integrated Portfolio Management (IPM) platform
Key Responsibilities:
* Oversee & manage service delivery team within assigned geography
* Be responsible for commercial and operational actions for the implementation of required scope within assigned geography
* Manage in-region escalations & issues
* Liaise with in-region client stakeholders & interlock partners
* Liaise with C&W in-country delivery partners and account service line teams
* Ensure cost effective operational running of allocated sites
* Ensure service delivery meets performance standards
* Track and report all data required for performance (KPI) reporting
* Actively participate and gather all required data & insights for portfolio planning process with service line leads and interlock partners
* Oversee estates management service delivery within assigned geography (Liaison with clients and 3rd parties i.e. landlords and their agents to ensure uninterrupted use of the client's
* premises, effectively acting as the intermediary between landlord and tenant)
* Identify and drive through cost savings for Client
* Oversee Estates Management service delivery within assigned geography
* Oversee Property Asset Management (PAM) - subtenant management service delivery within assigned geography for sublet properties, monitor income collection and tenant liaison
* Oversee transaction management service delivery for client within assigned geography (lease renewals, acquisitions, dispositions -subletting-early surrender, freehold acquisition / disposition) and valuations
* Ensure strict adherence to client and account EM-TM-PAM processes
* Continuously monitor for risks and issues and develop appropriate solutioning in conjunction with account leadership team
* Ensure adherence to lease terms and compliance with statutory requirements and advising client of same
* Manage and liaise with other Cushman & Wakefield teams and interlock partners to provide a full service to the client
* Lead and ensure effective client relationship management for client stakeholders in assigned geography and scope of service
Key Performance Indicators:
* Contribution to achievement of client and regional targets
* Client satisfaction
* Delivery of regular and accurate client reports
* Services undertaken within client budget
* Continuous improvement, operational efficiency opportunities and innovation
Knowledge & Experience:
* People management experience
* 10+ years of portfolio management experience, preferably with finance sector experience
* Strong leadership skills
* Up to date knowledge of legislation regarding property management
* Demonstrable technical competence in property management
* Basic IT skills (word-processing and spreadsheets)
* Industry specific packages (e.g. TRAMPS/PM&A)
* General practice background for or within either a corporate, public sector or private practice
Skills & Qualifications:
* Forward Planning – Plans and priorities own workload in order to achieve property management deliverables
* Enabling Delivery – Capable of delivering property management effectively and thoroughly within agreed
* standards
* Commercially Minded – Seeks efficiencies and cost savings for the client
* Building Relationships – Establishes and nurtures harmonious relationships with clients, their advisers and
* colleagues
* Developing People – Places a priority on developing own skills, knowledgeable and abilities in line with team requirements Equivalent academic qualifications
* Degree level estate management qualification or equivalent desired
* Membership of RICS
We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information
INCO: "Cushman & Wakefield"