Helpdesk Administrator – Leading Facilities Management Company
Location: Hertfordshire
Salary: £30,000 per annum
Employment: Full-time, Permanent
Agency Advert
Are you an organised, proactive, and customer-focused professional looking to take the next step in your career? Our client, a highly respected and fast-growing facilities management company based in Hertfordshire, is seeking a confident Helpdesk Administrator to join their friendly and supportive team.
Key Responsibilities
* Act as the first point of contact for incoming queries via phone and email
* Log and manage maintenance requests, ensuring timely allocation to engineers
* Monitor job progress and update clients and internal teams accordingly
* Coordinate planned and reactive works, ensuring all documentation is accurate
* Maintain databases, reports, and service records
* Provide exceptional customer service at all times
About You
* Previous experience in a helpdesk, facilities, or administration role
* Strong communication skills with the ability to multitask effectively
* Excellent attention to detail and a proactive approach to problem solving
* Confident using IT systems, including CRM or CAFM platforms
* Able to thrive in a fast-paced environment and work well under pressure
What’s on Offer
* Competitive salary of £30,000
* Supportive team environment and opportunities for development
* A chance to join a leading organisation within the FM sector
If you’re enthusiastic, organised, and ready to make a positive impact, we’d love to hear from you.
To apply, please submit your CV online, or contract Abbie at CBW Staffing Solutions for more information!
#J-18808-Ljbffr