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Decathlon Wednesbury is seeking an agile and customer-focused individual to join our operations as a Driving & Parcel Sortation Teammate. In this role, you will be the final link in our state-of-the-art omnichannel value chain, connecting our warehouse and local hubs directly to our sporting community. If you thrive in an active, autonomous environment and are committed to leaving every customer with a smile, this role is perfect for you!
YOUR RESPONSIBILITIES:
1. Efficient Multi-Drop Operations: Execute multi-drop-off and pick-up tasks confidently across 4 key regional locations, managing time effectively to ensure we hit our strict delivery time windows.
2. Accurate Parcel Sorting: Conduct product pre-sorting to organize parcels precisely into their correct location paths before setting out.
3. Proactive Customer Interaction: Maintain professional and clear communication by actively contacting customers as soon as you arrive at their location to coordinate standard drop-offs.
4. Five-Star Customer Service: Deliver world-class, human-centric customer service at every hand-over to secure customer satisfaction and support our "Satisfied or Satisfied" service promise.
THE PROFILE WE’RE LOOKING FOR:
5. Customer-Centric Focus: A positive mental attitude paired with a naturally developed sense of customer care and handover etiquette.
6. Agile & Autonomous: Highly responsible, practical, and adaptable when stepping out of a comfort zone to navigate regional delivery pathways.
7. Previous multi-drop delivery or warehouse sortation experience is highly desirable but not mandatory.
SKILLS AND QUALIFICATIONS WE ARE LOOKING FOR:
8. A valid and clean UK Driving License.
9. Strong physical practicality to handle and manage multi-destination parcel distributions.
10. Excellent interpersonal and phone communication skills for on-site client interactions.
11. Strong organizational skills to manage sorted inventory loads accurately.
If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.
Get to enjoy the following benefits and perks:
12. Healthy employee discount on all Decathlon products
13. Weekly Staff Sports/Activities
14. Shareholding Scheme
15. Cycle-to-Work Scheme
16. Up to 25 days of holidays
17. Intensive Learning and Development training via Decathlon Academy… and many more
ADDITIONAL INFORMATION
As a Department Manager, you will be required to work usual retail hours including evenings and weekends.
ABOUT DECATHLON
We’re an international sports retailer with 2080 stores in 56 countries, and if you look a little closer, you’ll see we’re so much more. Decathlon is dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being active – well, it’s an important part of life – and living well shouldn’t just be for a privileged few.