We’ve partnered with a fast-growing, purpose-led premium consumer brand on a mission to build something meaningful — and they’re hiring an Operations Director to take full ownership of the operational engine as the business scales across the UK, US and EU.
This is a rare opportunity to step into a highly visible leadership role with genuine autonomy. You’ll take the operation from founder-supported to fully scalable, building the systems, structure and supplier network needed to support £30m+ revenue growth — without compromising service, quality or margins.
If you’re a commercially sharp, execution-first operator who loves building order from complexity, this role offers real impact, influence and progression.
What you’ll do
* Own end-to-end operations across manufacturing, supply chain, fulfilment, freight/logistics and systems enablement.
* Build a stable, scalable operational foundation that runs smoothly without constant escalation.
* Scale manufacturing capacity (towards 1.5m units/year) with strong planning, quality and supplier management.
* Own inbound freight strategy and multi-region 3PL operations (UK + US, with EU integration ahead).
* Drive service levels across delivery, tracking, returns, speed and accuracy — while improving cost-to-serve.
* Lead supplier and partner relationships (manufacturers, 3PLs, freight providers, carriers).
* Negotiate contracts, pricing, SLAs and terms to protect customer experience and strengthen margins.
* Improve operational systems, automation, data integrity and reporting — reducing manual workarounds.
* Own the Ops cost base and build clear cost-to-serve visibility across channels, products and regions.
* Lead and develop an existing team (~9), hiring and building capability as the operation scales.
What we’re looking for
* Significant senior operations leadership experience in a DTC-led, complex, omnichannel consumer business.
* Strong end-to-end experience across both manufacturing and fulfilment/logistics.
* Track record scaling operations in high-growth environments with real ownership.
* Commercially minded: confident owning cost, margin, supplier negotiations and performance.
* Strong systems mindset (ERP/WMS/automation/reporting) with a focus on scalable processes.
* Calm, hands‑on, structured leader — someone who builds stability rather than firefighting.
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