Overview
We are searching for a Senior Food & Beverage Team Leader who can support our Deputy & Assistant Manager's in our busy Inn. Your day to day responsibilities include:
Responsibilities
* Lead and supervise front of house team across all areas, including the bar, lounge, restaurant and terrace to ensure they deliver exceptional service.
* Oversee the full-service cycle and guest journey.
* Work closely with the assistant managers to coordinate daily operations.
* Provide the kitchen team with guest pre orders.
* Provide ongoing training and support throughout your shift ensuring team members are knowledgeable about their role and are able to uphold brand standards.
* Ensure guest expectations are met and address any guest complaints in a timely manner.
* Assist in the planning and execution of events.
* Engage with guests regularly, gather feedback and make sure all needs are met.
* Provide the team with performance feedback when required.
Senior Food and Beverage Team Leader is a hands‑on role so you will need to be comfortable with rolling up your sleeves and getting involved with service. You must be able to work in a fast‑paced environment, stay calm under pressure while leading a team, and have previous experience working within a busy, food‑led operation. Proven experience leading a team or management experience is essential, preferably in hospitality, food and beverage or guest service. You will have strong interpersonal skills, be able to motivate and keep an upbeat and harmonious environment, and be experienced at handling guest complaints and operational challenges. You will have a solid background in customer service, delivering a high standard of service to exceed expectations.
Requirements
Our business is open all day every day, so you will need to be flexible with the shifts you can work.
Benefits
In return, we are offering a rewarding role with scope for career progression along with:
* Competitive salary, negotiable dependent on experience
* Stream – ability to access up to 40% of your wages as you earn them each week
* 28 days annual leave (rising to 33 days after 5 years)
* Health cash plan
* Generous employee discounts
* Employee Assistance Programme
* Enhanced maternity and paternity pay
* Apprenticeships available
* Life assurance
* Bespoke training programmes accessible to all
* An engaging & supportive work environment
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