Operations Team Lead
Location: Kettering
Reporting to: Site Operations Manager
Salary: Competitive + annual bonus
Hours: 42.5 per week
Shift pattern: 5 days per week, 8.5 hours per day, scheduled either Sunday to Thursday or Monday to Friday, between the hours of 7am and 7pm.
About the role
We are seeking a highly motivated and experienced Operations Team Lead who will be responsible for overseeing the safe, efficient, and compliant operation of our new Distribution Centre, ensuring that all site activities support the accurate handling, storage, and movement of products within a regulated environment. This role plays a vital part in maintaining operational integrity, upholding industry and regulatory standards, and ensuring the smooth flow of goods through the supply chain to meet business and customer needs.
Working closely with the wider operations and pharmacy leadership teams, the Operations Team Lead will coordinate day-to-day site performance, implement process improvements, and maintain high standards of safety, quality, and compliance.
About Healthxchange
Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.
Responsibilities
* Oversee daily site operations, ensuring all tasks are performed in accordance with standard operating procedures (SOPs).
* Manage the compliant receipt, storage, pick, pack and distribution of products within our internal network and to end consumers.
* Coordinate the flow of goods from inbound to storage and from storage to dispatch, ensuring minimal delays and errors.
* Ensure that warehouse space is utilized efficiently, optimizing storage and product availability.
* Support the Operations Manager with implementing operational plans, workflow improvements, and performance initiatives.
* Consistently ensure all warehouse operations comply with standard operating procedures including Good Distribution Practice (GDP) and Good Manufacturing Practice (GMP) where necessary.
* Maintain strict adherence to health, safety, and environmental regulations.
* Conduct regular safety audits and provide training to warehouse staff on effective safety protocols.
* Oversee inventory management, including regular stock audits and cycle counts to maintain accurate records.
* Investigate and resolve inventory discrepancies, ensuring proper documentation and reporting in collaboration with Procurement, Finance and Quality.
* Continuously assess and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction (internal and external).
* Prepare and submit regular reports on warehouse performance & productivity, inventory management, order fulfilment rates and any operational challenges.
* Monitor key performance indicators (KPIs) and implement corrective actions as needed.
* Lead and coordinate the warehouse team on the floor during own shift, ensuring daily tasks are completed safely, efficiently, and to required standards.
* Monitor team productivity and performance to maintain targets.
* Oversee return-to-work processes, including conducting return-to-work interviews and ensuring staff are reintegrated smoothly and safely.
* Maintain accurate reporting on shift performance, staffing issues, and operational challenges, escalating concerns to the Site Operations Manager when required.
Requirements
* Minimum of 2-3 years of experience in warehouse management, preferably in a pharmaceutical or regulated industry.
* Demonstrated ability to provide on-the-floor leadership support, guiding team members and assisting with daily operational coordination.
* Proven experience in managing inventory systems, ERP software, and warehouse management systems (WMS).
* Ability to work under pressure, prioritise tasks, and meet deadlines.
* Strong attention to detail and a commitment to maintaining high standards of quality and compliance.
* Forklift certification and experience is a plus.
Benefits
* Company pension
* Annual performance bonus
* 25 days holiday plus bank holidays (and increasing with service)
* Staff discount
* Birthday Off Perk
* Staff social events
* Health Assured EAP
Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.
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