About us
We are a busy GP Practice, comprising of GP Partners, Salaried Doctors, an Advanced Nurse Practitioner, Practice Nurses, Health Care Assistants, Administrators and Reception Team. We work together to provide a good standard of care to our patients. We value all members of our practice team and their individual strengths that help deliver an exceptional patient service.
Our work environment includes:
* Modern office setting
* Growth opportunities
Medical Receptionist and Care Navigator
To provide a first point contact for patients and act as a focal point of communication for patients. To ensure that accurate and appropriate patient information is collected and maintained.
Ensure efficiency of the appointment system and monitor availability. Provide general assistance and support to the Practice's clinical and non-clinical team with a positive attitude.
Ability to use own initiative and ability to prioritise workload. Must have the ability to work in a pressurised environment on a daily basis and be reliable and punctual.
Ability to work as a team player and hold a common sense approach with a non-judgemental attitude.
Good keyboard skills and an understanding of the principles of confidentiality in and out of the workplace.
Motivation and commitment to work in the National Health Service being involved in patient care.
To be able to care navigate patients with training to the most appropriate service to fulfil patients' needs and their condition.
A majority of work will be telephoned based which requires a skill set to efficiently deal with high call volumes whilst maintaining a pleasant and caring manner.
To deal with general enquiries and make new and follow-up appointments. To process prescriptions and deal with general administrative duties within the office. To communicate test results and be aware of and follow practice policies and procedures in support of the clinical team as required.
To be flexible and supportive in the day-to-day running of the office and the Practice.
The successful candidate will participate in any training programme implemented by the Practice as part of their employment and the Practice will support the candidates development whilst working within their defined role.
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Work Location: In person