Length of employment: Job Summary: We are looking for a person to join in a multidisciplinary Product team as part of our DWP Mobile Products Service. The team is responsible for the deployment, configuration and management of the mobile platform, as well as the development and deployment of mobile applications. The overall product team, of which engineering provides a fundamental design and implementation function, is responsible for defining and delivering a mobility strategy looking at how the DWP can support an increasingly more mobile workforce, improving user experience, and increasing productivity across a variety of device platforms and sizes. Empowered team defines roadmap and utilises latest technologies and trends like cloud hosting, cloud VPN, collaboration tools and latest device form factors to deliver user focused outcomes. As a Senior Infrastructure Engineer for Mobile Device Services, you will be required to maintain and manage all aspects of the service, and responsible for a diverse design and implementation of Infrastructure services for DWP mobile devices in collaboration with Architecture and Engineering principles. Some of the services and projects you can expect to help design and build include MDM components and integrations, remote access VPNs, backend services such as bespoke APIs and IIS web applications, write and maintain scripts, and manage Cloud Hosted infrastructure within AWS and Azure via Infrastructure as Code. Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'. Job Description: As a Senior Infrastructure Engineer for Mobile Device Services (G7) you will develop and maintain infrastructure products and contribute towards their design, responsible for all aspects of the service from the MDM configuration itself, to the integrations and services which underpin it. You will: Be responsible for the operational stability of the infrastructure solutions and be in a position to affect change in the on-going robustness and resilience of those products. Work within and contribute to the overall Infrastructure Development Lifecycle Process as part of a delivery team focused on one or more products. Provide 3rd line support for incidents, problems and changes, monitoring infrastructure service/solution including alerts and taking appropriate action where required. Provide technical support and assistance, ensuring a consistent level of service/solution capability available for users whilst providing administration and support of infrastructure solutions. Be responsible for creating and maintaining documentation to support services/solutions used by the organisation, this includes managing a supplier to maintain information on a third party product. Track and monitor requirement documentation including prioritisation of improvement actions. Specialise in recording incidents, problems and changes raised by users including resolution actions, you must also monitor and manage KPIs and service performance against those metrics. Have knowledge of designing and implementing EMM/MDM solutions like Workspace One, Intune or Samsung Knox that enables the security and controls for DWP mobiles meeting varied needs of wide range of user groups. We also have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave - at least 25 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more. This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Salary Information Pay for this role is from £55,557 to £68,517. The maximum salary for the grade is £66,058, however a Digital Allowance of up to £2,459 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed. Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview. Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary. Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater. When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Significant demonstrable experience of building, configuring, administering and supporting infrastructure technologies., integrations and solutions for Mobile Devices (iOS/Android)- e.g. Workspace One/Intune. Strong expert knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices. Strong working knowledge and practical experience with Cloud Hosted infrastructure services within AWS and Azure, including knowledge of networking principles in a security conscious environment and practised in deploying infrastructure via pipelines using CI/CD tools and methodologies. Detailed working knowledge of Microsoft Azure / Entra ID / Intune configuration and policies, including knowledge of Identity principles, SSO and Certificate Based Authentication. You will have a broad technology skillset including an understanding of front-end and back-end programming languages preferably Swift, Kotlin, Python and .NET. Extensive experience and proven track record of troubleshooting, owning and managing problem records, including perform Root Cause Analysis (RCA). Can demonstrate working knowledge Change and Incident management principles working within the ITIL framework. Influential and able to lead and communicate effectively. If you would like to learn more about the role, please contact richard.hanley@dwp.gov.uk. Stage 1: Application Your application will consist of three parts: 1. A Personal Details application form. 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria. 3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification. The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria. You will be provided with one combined overall assessment score for both your CV and Personal Statement. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. Important Information You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history/personal statement contains any personal details your application will be withdrawn. We recognise that AI may be helpful when applying for this role, but it is important to use it in the right way. Read the DWP AI Candidate Guide to understand how you can make the best use of GenAI while ensuring your application remains authentic and effective. Stage 2: Interview If you're successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria. You will be asked to do a 5-minute presentation on a specific topic. The use of visual aids such as PowerPoint is encouraged. Further details will be provided to candidates invited to interview. Interviews will take place from the end of June 2025. Sift and Interview dates to be confirmed. Further Information: Find out more about Working for DWP If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. A reserve list may be held for a period of 6 months from which further appointments can be made. All successful candidates and those placed on reserve will be posted in merit list order by location. Security Clearance Requirement You must meet the security requirements before you can be appointed. The level of security needed is security check. For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. For further information on National Security Vetting please visit the Demystifying Vetting website. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.