Customer Service Contact Centre - Full Time£13.00 per hourOngoing TempHybrid WorkingLocation - London, Colindale
Tate are currently recruiting for a customer facing administrator to join our client, one of the UK's top housing associations based in Barnet, North London, on a temporary on-going basis. Please look at the details below and if you feel you would be a good candidate for the role please feel free to apply and we will get back to you as soon as we can!
Key Accountabilities
1. Always Providing an excellent standard of customer care and creating a positive customer experience across all channels
2. Embrace a culture of performance management, customer care, equality of opportunity and resident empowerment.
3. Manage customer expectations to ensure that the customer has clarity as to what the companies can provide and thereby minimise and prevent unnecessary customer contact. Regularly and accurately record avoidable contact and other intelligence that can inform service and process improvement.
4. Communicate effectively with customers and resolve requests through a variety of channels including telephone, face to face, email, webchat, and social media. Manage all customer contact in an effective, efficient and customer focused manner.
5. Fully utilise the technology provided in the Contact Centre including the QL, Keyfax and Swordfish to meet customer needs at every stage; produce stan...