Overview
Ref: (phone number removed)
2nd line Support / Level 2 Service Desk Analyst / On-site
Role Responsibilities
Responsibilities will include:
* Own and resolve L1 & L2 tickets with speed and precision.
* Troubleshoot and fix break-fix issues to keep systems running smoothly.
* Handle ad-hoc IT requests and contribute to small projects that make a big difference.
* Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
* Follow ITIL best practices and maintain accurate ticket documentation.
Person Specification
Essential skills will include:
* ITIL knowledge and a solid understanding of service management.
* Proven ticket handling experience in a busy service desk environment.
* Strong troubleshooting skills and the ability to work independently.
* Great communication and a positive, proactive attitude.
Next Steps
Apply by contacting Ciaran Ahern
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age