IT Support Analyst (Law Firm), Worcester
Client:
DGH Recruitment
Location:
Worcester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
Note: Experience working in a law firm is essential.
We are seeking an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join our London-based global law firm on a permanent basis.
Summary:
The Service Desk Analyst will report to the Service Desk Manager and be supported by Service Desk Specialists. The role involves being the primary contact within the IT Service Desk, requiring excellent customer service skills, multitasking ability, and composure under pressure.
Key Responsibilities:
* Providing professional and consistent technology support to staff.
* Responding to incidents and requests via all communication channels.
* Accurately recording incidents and requests and responding within SLA.
* Maintaining and updating incident/request records.
* Alerting senior staff of recurring issues.
* Keeping customers informed and updated.
* Escalating issues to senior team members or third-party suppliers as needed.
Attributes/Skills:
* Knowledge of Windows 10 and Microsoft Office 365.
* Understanding of PC hardware and operating systems.
* Awareness of Active Directory.
* Experience with ITSM call logging software.
This job is active and accepting applications.
#J-18808-Ljbffr