Position Overview
AWS is seeking a Startups Operations Leader to lead the EMEA (Europe, Middle East, and Africa) Startups Operations team. This position will be responsible for continuously evolving forecasting models, analyzing historic results, and making business recommendations to senior management based on those analyses—in an environment of rapid growth and increasing complexity. Working closely with EMEA Startups Sales leadership, you will develop, implement, and manage the business processes, systems, reports, and strategies that optimize business functions to meet organizational goals and initiatives. As a trusted advisor to the EMEA Startups General Manager and Leadership, you will leverage data and analysis to scale the business and drive incubation and growth for some of the newest and most innovative offerings in the AWS portfolio. As a member of the Global Startups Operations Leadership Team, you will influence global direction and strategy while ensuring consistency in execution. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data. This position manages the administration and execution of the team’s revenue and non-revenue targets, measurement of goal attainment, and proposing improvements to increase business effectiveness in driving desired results. You will be responsible for managing the rhythm of business activities including Weekly, Monthly, Quarterly Business Reviews, and other cadence reporting and metrics, as well as driving annual planning for the EMEA Startups business. A key focus area includes implementing AI‑driven solutions both within the EMEA Startups field and operations teams.
Key Responsibilities
A key responsibility includes building and managing a high‑performing team of operations professionals, while leading through influence across other operational teams including Business Insights and Field Enablement to drive alignment and execution excellence. The successful candidate must be able to roll up their sleeves and work directly with models and data. You will be passionate about your work, detail‑oriented, analytical, and have excellent problem‑solving abilities. You will be experienced at working with large data sets and the technical tools needed to work with them. Strong communication and customer‑relationship skills, analytical insights, and passionate advocacy for customers to other internal stakeholders are essential. Active collaboration with leadership across AWS Sales, Solutions Architecture, Business Development, Finance, Marketing, Recruiting, Compensation, and other Operations teams will be crucial to effective execution. You will drive towards simple, scalable solutions to difficult problems, demonstrate excellent project management skills, and communicate complex analytical results clearly and effectively, both in writing and verbally.
Basic Qualifications
* Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or a related field
* Experience in influencing senior leadership through data‑driven insights
* Experience defining, refining and implementing sales processes, procedures and policies or equivalent
* Experience with sales CRM tools such as Salesforce or similar software
* 8+ years of experience in a senior leadership role in business operations, sales operations, or related fields
Preferred Qualifications
* Master’s degree or equivalent
* Track record of building and scaling operations in high‑growth B2B technology or enterprise software companies
* Strong understanding of Amazon's operational model and mechanisms
* Experience implementing GenAI solutions at scale to drive productivity improvements
* 5+ years of experience hiring and managing high‑performing teams
* Understanding of startup ecosystem
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