Job Description
Job Role: Learning & Engagement Manager
Working Hours: 40 hours per week
Salary: £40,000 to £45,000
Location: Anchor Group Services Head Office - Carlton House, Chester Business Park, CH4 9QE
Reporting to: Operations Director
Overview
An exciting opportunity has arisen to join Anchor Group Services as Learning & Engagement Manager, leading the next phase of development for our in-house learning function, the Anchor Academy.
Following a period of significant growth, we are looking for a proactive and experienced learning professional to drive forward our learning, development and engagement agenda, ensuring our people have the skills, confidence, and motivation to deliver exceptional service across our national operations.
This is a hands-on, field-based role that combines the strategic oversight of company-wide learning and engagement with direct programme design and delivery. You will work closely with senior leadership, HR and the operations team to embed a strong learning culture and positive employee experience, supporting our continued success and growth.
A company car will be provided, and you should be based within the Northwest, with flexibility to travel nationally when required.
Main Responsibilities:
* Lead the design and delivery of the Annual Learning and Engagement Plan, ensuring alignment with business objectives and operational needs.
* Design, develop and deliver engaging, compliant and role-specific learning programmes across security, cleaning and parking divisions.
* Work closely with Directors, Managers and HR to identify skills gaps, development needs and engagement challenges, implementing targeted learning and engagement solutions.
* Oversee company induction and onboarding to ensure consistent standards and timely induction of all new starters.
* Promote a culture of continuous learning, development and employee engagement aligned to Anchor’s values.
* Lead the ongoing development and growth of the Anchor Academy as a recognised and revenue-generating learning brand.
* Deliver and support licence-linked, accredited and vocational qualifications (e.g. SIA, First Aid, Mental Health First Aid).
* Support the development of blended learning solutions, including digital, e-learning and video-based content, maximising technology and available AI functionality
* Support management capability through coaching, mentoring and development programmes.
Requirements
Skills, Experience & Qualifications Required:
* Recognised training qualification, which could include CIPD, or assessor and/or IQA qualification.
* Proven experience in a learning, training management or L&D leadership role, ideally within facilities management, security, or cleaning sectors.
* SIA licence knowledge or instructor experience, ideally able to support licence-linked training compliance.
* First Aid and Mental Health First Aid instructor certification (or equivalent recognised qualifications).
* Experience designing and delivering vocational and compliance-focused and engagement led learning programmes.
* Strong understanding of statutory compliance, British Standards, and industry regulations relevant to security, cleaning, and parking services.
* Excellent interpersonal and presentation skills, with the ability to influence at all levels.
* Commercially aware, with experience managing budgets or revenue-generating training programmes.
* Proficient in Microsoft 365 and familiar with LMS platforms and digital learning tools.
* Full UK driving licence.
Benefits
Employment Benefits Include:
* Company car
* Laptop and mobile phone
* 25 days holiday per annum + 8 bank holidays
* Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
* Stream – access to pay as you earn it
* Free Employee Assistance Programme 24/7 including access to counselling
* Hospital Saturday Fund
* Reward and Recognition awards
What’s Next?
If you think you have what it takes, APPLY NOW and we'll be in touch.
Other companies may call this role: Training Manager, Learning and Development Manager, Training and Compliance Manager, Academy Manager, L&D Partner, Training Lead, Head of Training, Learning Manager
Within commuting distance of: Chester, Liverpool, Wirral, Warrington, Runcorn, Widnes, Ellesmere Port, Northwich, and Crewe.
Requirements
Skills, Experience & Qualifications Required: Recognised training qualification, which could include CIPD, or assessor and/or IQA qualification. Proven experience in a learning, training management or L&D leadership role, ideally within facilities management, security, or cleaning sectors. SIA licence knowledge or instructor experience, ideally able to support licence-linked training compliance. First Aid and Mental Health First Aid instructor certification (or equivalent recognised qualifications). Experience designing and delivering vocational and compliance-focused and engagement led learning programmes. Strong understanding of statutory compliance, British Standards, and industry regulations relevant to security, cleaning, and parking services. Excellent interpersonal and presentation skills, with the ability to influence at all levels. Commercially aware, with experience managing budgets or revenue-generating training programmes. Proficient in Microsoft 365 and familiar with LMS platforms and digital learning tools. Full UK driving licence.