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To provide a reactive repair and maintenance service to customer sites
Main Duties
* Respond to and resolve service calls allocated by the Metric Group service management software or staff in an effective and quality manner.
* Provide support outside normal working hours, occasionally at short notice.
* Maintain a high level of customer satisfaction.
* Perform preventative maintenance in the most economical manner.
* Record all service activities fully and correctly within the Service Management application within expected timescales.
* Maintain stock levels and report accurately.
* Inform line management of any issues that could affect customer satisfaction.
* Secure customer machine keys used during work.
* Maintain and present the assigned company vehicle properly.
* Promote a positive, professional image of Metric Group Limited.
* Wear a company uniform (smart casual dress code).
* Perform other service-related duties as required by management.
Person Specification
Essential
* Willing to work outdoors in all weather conditions.
* Numerate and literate with good English skills.
* Ability to work to deadlines and follow procedures.
* Methodical with attention to detail.
* Team player, able to interact with colleagues, managers, and customers.
* Level-headed, capable of handling members of the public.
* UK Driving License.
* Be an advocate for the company.
Desirable
* Qualification and/or experience in repairing electronic or electro-mechanical equipment.
* Previous experience in a field environment.
Employee Benefits
* 25 days of annual leave plus bank holidays and access to our pension scheme.
* Your birthday off.
* Access to discounts at popular stores like Adidas, IKEA, Asda, and more.
* OnDemand GP service available 24/7 for you and your family.
* Cycle to work scheme.
* Free counselling sessions and mental health support through trained in-house champions.
Health & Safety Statement
* Legal responsibility for health and safety lies with each individual.
* Queries should be directed to supervisors, managers, or HR.
* Metric Group Ltd is an equal opportunities employer, promoting diversity and inclusion.
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