Job Description
Job Description
GEM Partnership are working with their global long-standing partner who are looking to recruit a Service Engineer to join their growing aftersales and service team. This is a full-time position with responsibility for the maintenance, service and repair of all plant and machinery associated with the client construction product range.
Duties
•Manage workload and effectively maintain high levels of customer service whilst performing necessary administrative duties as required and other duties as assigned to ensure team objectives and goals are being carried out and achieved.
•Have a working knowledge of industry standards and practices, including product details and company services offered is an advantage.
•Have an ability to read and interpret electronic and hydraulic drawings.
•Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by taking care of any customer concerns or complaints quickly and professionally
•Work with the Doncaster / Leeds service centre manager to maintain and manage industry regulations, restrictions, laws, and ensuring the service centre adheres to all regulations
•Resolve service problems and improves current service methods to increase productivity and customer service
•Ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Required/desired knowledge, skills or experience
•Experience interfacing with both internal team members and external customers as part of a petrol- & diesel-powered service process
•Valid driving license
•Experience as a service engineer working with electrical and hydraulic equipment along with both petrol- & diesel-powered equipment.
•Diagnosing and repairing mechanical and electrical equipment
•Troubleshooting and responding to customers concerns
•Proven record of being reliable and accountable for all aspects of their job
•Proficient level of computer skills including MS Word, Power-point, Excel and Outlook.
•Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
•Ability to work in a fast-paced, self-directed, entrepreneurial environment.
•Resourceful, with the ability to work independently.
•Strong time management skills
•Ability to adapt to changing circumstances
•Decision making, problem resolution and creative thinking skills.
•Attention to detail.
•Ability to multi-task activities with shifting priorities, able to work productively in a pressurized environment, ethical and trustworthy.
Additional Information
Location: C/O Wincanton, Trax Park, Doncaster, DN4 5PD
Rates of pay:
£32,000
This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency.
To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search