Job Summary
The Customer Order Management Specialist is responsible for managing post-sale order processing and configuration, overseeing all orders and fulfillment of customer requests. This role provides end-to-end ownership and accountability to ensure a seamless, customer‑centric experience.
The role holder will validate details of customer orders and configure internal systems to trigger delivery, renewal and billing processes. In addition, the role offers administrative assistance to the Sales and Projects Teams to facilitate accuracy and efficiency throughout the quote‑to‑cash cycle.
Vacancy Type: Permanent/Full Time
Location: Hybrid – Blackburn Office & Home
Hours per week: 37.5
Skills
* Strong analytical and problem‑solving skills, with exceptional attention to detail.
* Ability to interrogate and validate data from several sources, extracting key and critical information to achieve end goal.
* Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and manage expectations from multiple stakeholders.
Your Benefits
Standard Benefits
* 25 days holiday, rising to 28 days, plus bank holidays
* Company pension scheme
* Life assurance
* Enhanced sick pay
* Health care cash plan
* Private medical scheme (self and family)*
* Income protection scheme
* Employee assistance line
* Discounts and cashback on shopping
* Discounted YorkTest home kits
* Free car parking (Blackburn site)
Flex Benefits
* Holiday trading
* Critical illness cover
* ULEV car leasing scheme
* Cycle to work scheme
* Gym membership
* Car breakdown cover
* Will writing service
Compensation
* Annual salary review
* Bonus and commission arrangements*
* Car allowances*
* Recruitment referral scheme
* Various recognition schemes (e.g., long service awards)
* * Role Dependent
Working Environment
* Modern offices with collaboration/meeting spaces
* Agile/remote working
* Technology to support agile/remote working
* Free tea, coffee, juices and snacks at offices
Development
* Supported study
* Apprentice schemes
* Levy funded learning opportunities
* Individual development plans
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