About The Role
Position Summary
The Service Design and Transition Manager is responsible for the design and transition of new or changed managed services via the defined CX and Managed Service - Service Design and Transition framework. They will manage all aspects of managed service design and facilitate the implementation of that within Customer Operations and for our customers.
Objectives and Key Results
This key role is critical for the growth of our Managed Services Portfolio with a focus on designing, delivering, and transitioning repeatable and scalable management of technology-based services. The role of the Managed Service and Transition function is to ensure that both services and operations architecture is designed to deliver the contractual elements of Claranet’s managed services efficiently and effectively and that they are transitioned into operational service effectively.
Key deliverables produced by the Managed Service Design and Transition Manager are translating high-level requirements in collaboration with the technology practice leads, adhering to the transition framework for repeatability, aligning customer facing processes related to managed service support are delivered, and delivering the end-to-end design and transition deliverables through the defined process and framework.
Essential duties and responsibilities
1. Manage servic...