A Desktop Support Engineer provides technical support to end users, ensuring smooth operation of desktops, laptops, and IT systems within an organisation. This role is typically part of the IT support/helpdesk team.
Key Responsibilities
* Provide 1st & 2nd line support for hardware and software issues
* Install, configure, and maintain Windows/macOS systems
* Office applications (e.g., Microsoft Office)
* Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN), printers, scanners, and peripherals
* Manage user accounts in Active Directory
* Perform system updates, patches, and antivirus checksSupport remote users via tools like TeamViewer or AnyDesk
* Maintain IT asset inventory and documentation
* Escalate complex issues to senior IT teams
Required Skills
* Strong knowledge of Windows 10/11 OS
* Basic networking (TCP/IP, DNS, DHCP)
* Hardware troubleshooting (PCs, laptops, printers)
* Good understanding of security practices and antivirus tools
* Excellent communication and customer service skills
* Ability to work under pressure and manage multiple tickets
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