Payments Directorate
The Payments Directorate is central to the nation’s financial system, running the Real-Time Gross Settlement (RTGS) service and CHAPS. These services settle over £775 billion every single day, supporting the strength and advancement of our financial infrastructure. The RTGS service has recently undergone major change, enhancing not just resilience but also promoting competition and innovation. It is leading policy work to understand the future demand for payments and international efforts to enhance cross‑border payments and services across the financial sector. Our Directorate Vision is “We harness central bank money to make sterling payments work for everyone and shape the payments infrastructure of tomorrow”.
Payments Delivery Division
Leading improvements to the Bank’s payments infrastructure, the Payments Delivery Division ensures the Bank remains at the forefront of payment innovations. The division focuses on evolving RTGS to support a resilient live service while effectively responding to emerging priorities and user needs. By prioritising and sequencing changes effectively, the Division maintains momentum on strategic initiatives whilst safeguarding the stability and performance of live services.
RTGS Change and Planning Office
The role sits on the RTGS Change & Planning Office (RCPO) team who oversee the strategic delivery and governance of change across the RTGS platform and its surrounding architecture. Using agile methodologies, RCPO facilitates the alignment of priorities with capacity and ensures consistent engagement with and reporting to senior stakeholders. The team ensures effective processes are followed, promotes agile best practice, drives continuous improvement, and works closely with the Payments Risk Team to manage risks, issues and dependencies.
Job Description
The RTGS Agile Change Delivery & Reporting Lead is a member of the RCPO team and will report into the RTGS Business Change Agile Delivery Manager. They work closely with the other members of the team and the Release Train Engineers (RTE) and Scrum Masters, as well as the squads in the Value streams, and cross‑cutting directorate functions, to facilitate the delivery of changes to realise the RTGS short, medium and long‑term roadmaps.
This will include contributing to the facilitation of regular prioritisation exercises and supporting quarterly planning activities, to ensure the end‑to‑end change process is followed correctly, including impact/risk assessments, planning and testing through to successful implementation. The RTGS Change Delivery & Reporting Lead also reports on delivery progress, facilitates discussion and assists with the escalation or resolving of issues around any blockers.
They are responsible for ensuring that JIRA reporting dashboards are in place that deliver instant access to portfolio metrics/delivery progress and that they are widely accessible, as well as the ongoing review and maintenance of these dashboards and available tooling that will support this. A key part of this role is ensuring that JIRA hygiene and best practice processes enable this reporting in the most efficient way, using automation where possible.
The role will collaborate closely with/support the RCPO Governance & Strategy and Planning functions to ensure that the delivery of change is being managed effectively and in accordance with the change management policy and RTGS strategy, with clear lines of communication and responsibilities across stakeholders.
Key responsibilities include:
* Support roadmap delivery: Assist in implementing RTGS medium‑ and long‑term roadmaps aligned with RTGS/CHAPS strategy, ensuring compliance with Change Management Policy and Guidelines.
* Facilitate planning and prioritisation: Work with the Agile Change Delivery Manager, RTEs and Scrum Masters on Quarterly Planning and prioritisation exercises, including preparing inputs/outputs, capturing actions, and managing cross‑team risks and dependencies. Act as Secretariat for the Product Roadmap Group.
* Manage reporting and MI: Produce delivery and release progress reports using JIRA and dashboards, leveraging automation where possible. Provide inputs to change and risk forums and escale issues.
* Drive feedback and improvement: Support post‑implementation reviews, Inspect & Adapt and retrospectives, analysing feedback to identify themes and track action plans.
* Champion continuous improvement: Share best practice, identify training needs, assist with training design and delivery, and ensure process issues are raised and resolved.
* Coordinate delivery governance: Ensure frameworks, guidance and enterprise requirements are maintained and followed for successful delivery.
* Represent RCPO: Attend and contribute to key change meetings.
* Coach and support team members: Provide guidance to the RTGS Change & Planning Support Analyst and assist the Governance & Strategy Analyst with standardisation, risk management and operational excellence.
Role Requirements
* Minimum Criteria
o Proven experience in Agile change management or a delivery environment across an IT system(s).
o Strong understanding of change management principles, processes, and agile methodologies.
o Relevant certifications (e.g., SAFe, Agile Project Management, ITIL).
o Skilled in Jira, Confluence, and the creation of dashboards/automated reporting for delivery/portfolio metrics.
o Ability to produce clear progress reports and manage RAID effectively.
* Essential Criteria
o Excellent organisational skills with capacity to handle diverse workloads.
o Strong stakeholder engagement and relationship‑building skills.
o Effective communicator, able to simplify complex information for varied audiences.
o Proactive, solution‑focused approach with strong problem‑solving skills.
o Competent in analysing information and presenting options to stakeholders.
* Desirable Criteria
o Knowledge of Payments directorate business processes and IT systems.
o Experience managing others.
If you are dedicated to encouraging a collaborative and inclusive environment, and if you embody our values of excellence and innovation, we encourage you to apply!
Our Approach to Inclusion
The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.
At the Bank of England, we want all colleagues to feel valued and respected, so we’re working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.
We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We’ve also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they’re needed.
For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.
Finally, we’re proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.
Salary and Benefits Information
We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro‑rated basis as appropriate.
For this role, we offer salaries of:
* Leeds from £37,520 - £41,760
* London from £41,200 - £46,350
In addition, we also offer a comprehensive benefits package as detailed below:
* Currently a non‑contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
* A discretionary performance award based on a current award pool.
* An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
* 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits.
* Private medical insurance and income protection.
National Security Vetting Process
Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes is set out in Bank's Privacy Notice.
The Application Process
The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.
Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully.
All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.
The assessment process will comprise of two interview stages. (Amend and add brief details if relevant, such as interview/assessment dates or process for your specific role)
This role closes on 02 February 2026.
Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.
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