Role Description The Customer Care Coordinator will handle day-to-day tasks such as addressing customer inquiries, managing service requests, ensuring customer satisfaction, and resolving issues efficiently. The role will require effective communication with customers and internal teams to maintain a high standard of customer service and enhance the overall customer experience. Qualifications Proficiency in Customer Service, Customer Satisfaction, and Customer Support to meet and address our client needs promptly and effectively Experience in ensuring and improving Customer Experience through proactive and empathetic engagement Strong Communication skills, both verbal and written, to effectively liaise with diverse stakeholders Ability to multitask, remain organized, and prioritise tasks in a fast paced environment Knowledge of residential construction and post sale customer care processes is desirable Proficiency in using standard office software and customer relationship management (CRM) tools is an advantage Knowledge of NHBC and NHQC guidance is desirable