Overview
The Team Manager is responsible for a team dealing with Civil regulatory cases referred under the legislation the ICO regulates. They will help lead, support and deliver the ICO's Better Regulatory Interventions by working with flexibility and choosing the right regulatory actions and interventions to solve problems with the greatest impact. As an Investigation Manager at the ICO, it is vital that, when we intervene to address potential or actual harm, the action and activity we undertake is proportionate, predictable, fit for purpose and able to withstand appropriate external scrutiny and challenge. The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data. As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.
Responsibilities
* You will be responsible for leading teams of people progressing, often high profile and complex regulatory investigations and interventions. You will also be responsible for coaching, leadership, and performance management where necessary.
* You will make sure our multi-disciplinary teams are managed and developed effectively and in accordance with relevant legislation and procedures, and that when we intervene as a regulator we do so with appropriate and proportionate regard to all our statutory objectives throughout the regulatory life cycle.
* As part of the Directorate management team, you will assist in the identification of areas for improvements in quality and service, including optimising the efficacy of the ICO in how it takes enforcement action under Better Regulatory Interventions, across our regulatory work and within a wider regulatory intervention strategy.
* To monitor team performance to ensure that it is of a consistently high standard, in accordance with established policies and procedures and conducted in a timely manner, implementing remedial action where necessary.
* To ensure that our multi-disciplinary teams are managed and developed effectively and in accordance with criminal law and procedures, and civil administrative law, as appropriate.
* To be responsible for ensuring the programme of work is fully aligned with the ICO's Better Regulatory Interventions and the regulatory priorities and strategic causes under ICO25.
* To initiate and direct investigative actions including interviews, taking of statements, preparation of case files and making or reviewing recommendations for regulatory action.
* To manage the progress of regulatory interventions and investigations ensuring that all proposed actions are proportionate, reasonable and in accordance with ICO25, Better Regulatory Interventions, and other applicable Codes and legislation.
* Supervise the submission of statutory Notices, search warrants and telecommunications and directed surveillance applications (as required).
* To monitor team performance to ensure it is of a consistently high standard, in accordance with established policies and procedures, and conducted in a timely manner implementing remedial action where necessary.
* To ensure relevant colleagues are involved at an early stage in our regulatory interventions and investigations, as well as working with or leading other ICO colleagues in multi-disciplinary teams.
* To acquire and maintain a thorough working knowledge of relevant legislation and statutory and other guidance.
* Represent the ICO as witness in legal proceedings.
Eligibility and Security
All candidates who meet the minimum criteria and apply in-line with our guaranteed interview scheme for disabled and ethnic minority applicants will be interviewed. Post holders for this role will be required to receive security clearance to at least SC level. This requires the disclosure of spent and unspent convictions. Although convictions will be taken into account, any such information will not necessarily prevent you from obtaining a security clearance. Feedback will only be provided if you attend an interview or assessment.
Security and Vetting
Successful candidates must undergo a criminal record check. The level of security needed is security check. See our vetting charter. People working with government assets must complete baseline personnel security standard checks.
Experience and Qualifications
* Experience relevant to the role requirements, as described in the role responsibilities and person specification, accumulated through any combination of academic or vocational qualifications or experience.
* Substantial relevant experience of conducting / managing civil or criminal investigations or proceedings or significant investigations of a highly complex nature.
* Ability to translate strategic and regulatory priorities into clear outcome-focused objectives.
* Ability to make effective decisions based on sound judgement, evidence, experience and knowledge ensuring that relevant risks are identified and managed appropriately.
* Ability to manage multi-disciplinary teams or matrix management experience.
Essential criteria assessed during interview
* Ability to translate strategic and regulatory priorities into clear outcome-focused objectives.
* Strong interpersonal and communication skills, including the ability to communicate with conviction and clarity in the face of tough negotiations or challenges.
* Ability to display passion and enthusiasm for the work, helping to inspire colleagues and stakeholders to fully engage with the aims and long term vision.
* Ability to embed a culture of inclusion and equal opportunity for all, where the diversity of individuals' backgrounds and experiences are valued and respected.
* Ability to seek out, manage and influence opportunities for continuous improvement and change.
* Ability to manage multi-disciplinary teams or matrix management experience.
Equality, Diversity, and Inclusion
The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks.
Benefits
* Pay progression scheme.
* Hybrid and flexible working options.
* 25 days paid holiday per year, plus privilege and public holidays.
* Flexi leave (up to 26 additional days leave per year).
* Pension (employer contribution around 28.9%).
* Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more.
* Health Cash Plan.
* Fantastic development opportunities to learn and progress.
Compensation
Alongside your salary of £42,593, Information Commissioner's Office contributes £12,339 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
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