The role of Housing Officer will include:
1. Providing clear, proactive advice and support to tenants and leaseholders regarding their rights and responsibilities
2. Responding to enquiries and effectively resolving issues related to tenancies, leases, service charges, and occupancy
3. Playing a key role in fostering strong relationships with residents, ensuring their voices are heard and actively involving them in shaping the services and communities they live in
4. Monitoring the condition of properties and communal areas to maintain high standards of safety, cleanliness, and overall upkeep, ensuring residents enjoy a well-managed and secure living environment
5. Responding promptly to reports of anti-social behaviour and neighbour disputes, conducting thorough investigations, facilitating mediation, and taking appropriate enforcement action in line with policy and procedures
6. Collaborating with colleagues and external agencies and support services to ensure residents receive appropriate assistance, including safeguarding, financial support or wellbeing services
7. Collaborating with colleagues across service areas to support the organisation in meeting its compliance obligations, including fire safety, water hygiene, gas safety, and data protection
8. Working closely with administrative colleagues to complete a range of tenancy management processes
Skills and experiences:
9. Proven experience of undertaking a similar role
10. Prior experience of delivering high quality tenancy services
11. Excellent skills in analysing and diagnosing problems and implementing solutions
12. Ability to build strong working relationships with internal and external customers
13. Excellent customer service and negotiating skills
14. Proven experience of good practice resident involvement activities
15. NVQ Level 3 in relevant area though may not be essential if you have relevant experience
16. An understanding of Microsoft Office packages including Word, Excel and Outlook
17. Excellent communication skills both verbal and written
18. Working knowledge of relevant regulations and good practice
19. Occasional travel may be a requirement of the role, therefore a full valid driving license is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
20. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
21. A pension scheme with employer contributions from Sanctuary
22. Life Assurance
23. Employee Advice Service including counselling
24. Cycle to Work scheme
25. Voluntary health plans
26. Employee discounts
27. Wellbeing support and tools
28. Employee recognition scheme
29. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
30. Role salary is £34,531 (rising to £36,348 after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)