Job Summary
As an EV Network Operation Coordinator, you will be responsible for coordinating and controlling end‑to‑end field maintenance operations, ensuring both reactive and planned activities are delivered efficiently and within agreed Service Level Agreements. Acting as a key operational link between internal teams, contractors and stakeholders, you will oversee fault triage, work order management, contractor performance and compliance reporting across a nationwide estate.
Shifts: Monday to Friday (37.5 hours).
Responsibilities
* Own the reactive maintenance process end‑to‑end: triage faults, raise and assign work orders in Sitetracker and track to resolution within SLA.
* Manage the planned preventive maintenance schedule, ensuring field visits are booked, confirmed and completed on time.
* Monitor open work orders daily, identify blockers and escalating SLA breach risks to the Network Operations Manager.
* Maintain accurate asset, fault and resolution records to support reporting and audit requirements.
* Act as the primary day‑to‑day operational contact for the client’s nationwide field maintenance contractor.
* Coordinate reactive callouts and planned visits, aligning engineer dispatch with work order priority and SLA timelines.
* Track contractor performance against SLA, flagging trends or recurring shortfalls to the Network Operations Manager.
* Strong organisational skills with the ability to manage multiple open tasks and competing priorities.
* Clear written and verbal communication – comfortable liaising with field engineers and internal stakeholders.
* Methodical approach to troubleshooting and a high standard of data accuracy and recordkeeping.
Qualifications
* Proficiency in Microsoft 365 (Excel, Word, PowerPoint, SharePoint, Teams).
* A‑Level standard education, equivalent or higher.
* Experience in network operations, field service management and technical support.
* Familiarity with Sitetracker, Salesforce FSM and a back‑office CPO platform.
* Experience managing third‑party contractors against defined SLAs.
* Knowledge of PCPR 2023 compliance frameworks.
* Exposure to Monday.com or equivalent project/task management tooling.
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