“A business with heart” – Deborah Meaden, Dragon’s Den
Nursem was founded by paediatric nurse Antonia and her husband Jonny to help combat the effects of relentless hand washing experienced by a large majority of healthcare professionals. With over 19,000 five-star rated reviews from customers online, our signature hand cream has been described as ‘life-changing’ and is fast becoming one of the nation's favourite hand care brands available in major UK retailers such as Boots, SpaceNK, and Sephora.
Our mission is to deliver FREE hand care to every nurse and midwife in the UK via our ‘Nursem Promise’ - whereby for every product sold we give a month's worth of Nursem to a nurse, midwife or other healthcare professional in the NHS, and to date we have delivered over 655,000 Promises so far!
We have ambitious plans for Nursem to become a household brand over the next 2-3 years – as such we are looking for an Omnichannel Operations Manager to join the team.
This is an exciting opportunity to join a rapidly growing business, play a key role in the delivery of our plan and make a positive difference to the lives of thousands of healthcare professionals.
THE ROLE – Operations Manager (Salary: £40k - £50k FT + Performance Bonus + Share Options)
Location: Remote (UK Only)
If not based in the NE of England, this role will require attendance at our head office in Gosforth, Newcastle upon Tyne a minimum of once per month – with other occasional travel expected.
This is a perfect role for someone looking to build/shape the operational team and grow into a senior leader within a fast growing consumer brand.
As we continue to scale and expand our availability, across online marketplaces & platforms, physical retail stores, and via distribution partnerships – we require a seasoned Operations Manager to oversee our omnichannel operation and drive efficiency and excellence in our processes.
The Operations Manager will work closely with the whole Nursem team and our external partners in the supply chain. As a key functional role within the business, and vital to support our rapid growth, you will support everything along the critical flow of goods, from design/development, supply, warehousing/fulfilment/delivery to final customers/shoppers. You will ensuring the manufacturing, fulfilment and warehousing operations are continuously improving, scaling and delivering excellence to our business and customers everyday – and, as things within a start-up change quickly you'll be flexible, pragmatic and have a strong can-do attitude towards finding solutions and ‘making it work’.
It is important that you are comfortable with a business scaling rapidly and have previous experience of building processes and systems to support a businesses various stages of growth.
PREFERABLE EXPERIENCE:
* 3-5 years working within operations for a fast-growing DTC & Retail brand
* Strong knowledge of Mintsoft, Unleashed and Shopify
* Knowledge of PIM and national retailer supply systems
RESPONSIBILITIES:
* On-Shelf Availability: Ensure +98% availability of core SKUs for all key accounts across the year.
* B2B Supply & Logistics: Managing the relationship with our 3PL partner and maintaining service level through including management of weekly/monthly KPIs and driving continuous improvement. Maintain availability of Nursem products in our key retail partners, e.g. Boots & SpaceNK. Lead tendering process to find new 3PL solution ahead of termination of existing relationship. Manage and develop relationships with key courier and freight partners. Overall responsibility for dealing with inbound orders, fulfilment and invoicing of those orders.
* B2C Supply & Logistics: Managing the daily relationship with our 3PL. Maintaining service levels through management of weekly/monthly KPIs and driving continuous improvement to improve profitability.
* Manufacturing & Supply: Take the lead on managing our key manufacturing partnerships, supplier relationships and production schedule. Sourcing or setting-up new suppliers where required. A critical part of this function is the weekly management of our demand plan and liaising regularly with our partners to manage the smooth and efficient supply of goods.
* New Product Introductions: Oversee new product introductions into the B2B and B2C supply chain.
* Master Product Data/Information: Responsible for management and supply of all relevant information of our existing product range to the wider team or suppliers.
* International Expansion Support: Work with the wider Nursem team to develop and implement international supply chain and compliance as we grow our presence outside the UK.
* Systems & software: manage, maintain and implement key operational systems e.g. inventory management and purchasing software Unleashed.
* Sales & Operations planning: oversee demand forecasting with relevant team members on a monthly/quarterly basis as part of our S&OP process, efficiently planning supply requirements with our manufacturing partners.
* Administrative support: maintenance of key administrative tasks in the business, such as monthly tracking of the Nursem Promise. Support end of month process, providing information to our bookkeeper. Chase outstanding invoices from B2B customers.
* Monitoring & Reporting KPIs: Supporting wider team members and leadership in regularly tracking and reporting KPIs relevant to operations, stock health and business performance.
* Team culture and support: Take an active role in nurturing our company culture and support team members to deliver at their very best.
ABOUT YOU
You have a strong desire to work within a fast-paced, entrepreneurial skincare business, be willing to roll your sleeves up and where needed find/create solutions to problems or challenges!
You’re a confident, resourceful self-starter who loves to deliver results alongside your team, and you believe that tomorrow can always be better than today.
You’re super creative yet well organised, analytical and inquisitive – able to juggle and prioritise multiple tasks at once, and you can communicate ideas or concepts effectively – bring the wider team into your plans.
Most importantly, you’re a caring, fun and approachable person who wants to be part of building something truly special.
Nursem Team Benefits
* Be part of a brand that helps thousands of people every day including NHS healthcare professionals
* Apple company laptop
* 25 Days annual leave + Bank Holidays
* Performance Bonus
* Employee Share Options
* Pension