Overview
Warrens, Clifton Upon Dunsmore, England, United Kingdom
Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries. At Culina Group we have a winning culture, a place where you're valued, challenged, and inspired.
Job Description
Reporting to the Customer Service Manager, the Customer Service Account Executive is the single point of contact for selected customer accounts. You will work alongside other internal departments and stakeholders to resolve delivery issues, claims and POD queries.
Working hours: Monday to Friday, 7am-4pm.
Responsibilities
* Support the development and implementation of customer service policies and procedures.
* Monitor and review processes using customer feedback to propose changes and support continuous improvements.
* Mentor and develop other team members, nurturing an environment where they can excel through encouragement and empowerment.
* Be the first point of contact for the customer, handling complex issues to maintain a high standard of service and client relationships.
* Hold regular meetings with internal and external stakeholders to discuss expectations and continuous improvements for them and the team.
* Build and maintain strong relationships with internal and external stakeholders.
* Maintain agreed KPIs and report on performance and potential improvements.
* Liaise with company management to support and implement growth strategies.
* Support on ad-hoc projects as required.
* Investigate and report potential cost exposure and resolve customer claims to a satisfactory resolution.
Qualifications
* Passion for delivering excellent customer service within an ever-growing business.
* Coach, train and motivate team members; able to influence and drive high-end results.
* Good written and verbal communications; able to adapt the communication style to different situations and personalities.
* A creative approach to problem solving and diplomacy with the client.
* Considerable experience working in a customer-facing environment.
* A detailed understanding of logistics and despatch operations to be able to manage and advise others.
Additional Information
As part of our drive to make Warrens a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits including:
Benefits
* Annual leave – 33 days inclusive of bank holidays.
* Pension scheme – 4% employee and 4% employer contributions.
* Life Assurance – 2 x annual salary.
* Wellness – Employee Assistance Programme providing confidential 24/7 support.
* Eye care vouchers – free eye tests and discounts on prescription glasses.
* Reward & recognition – Employee of the month/year, recognition and long service awards.
* Everyday discounts – access to over 50 retailer discounts.
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Transportation, Logistics, Supply Chain and Storage
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