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Description
Work as part of our 24/7 NOC (MCR) team to coordinate and monitor the transmission and ingest of all incoming and outgoing broadcast material at our headquarters at Gray’s Inn Road. This is an important role as part of ITN’s live operations, working closely with our studios and supporting our broadcast infrastructure.
Key Responsibilities
1. Configure broadcast technical equipment to receive and send video content
2. Line-up guest and contributors into our news programmes
3. Ensure video specs and formats meet our standards and specifications
4. Work with our field engineers to plan and test video and communications circuits for outside productions
5. Work closely with our studios to support news for ITV, Channel 4, Channel 5, and other news productions
6. Control our recording platform to record content for our newsroom
7. Manage and operate technologies relating to VOIP including Skype, Zoom, Quicklink, etc.
8. Investigate technical faults, providing 1st and 2nd line support of issues alongside our support engineers
9. Manage and monitor data throughput and bandwidth to ensure satisfactory quality
10. Monitor the health and stability of our video and IP video infrastructure
11. Liaise with internal and external customers and suppliers over the delivery of programme and shared material
12. Offer technical guidance to editorial and non-technical colleagues as required
13. Provide accurate reporting on faults and program deliveries and follow up with testing for root cause analysis
14. Play a key role in the planning, booking, and delivery of IP video and audio needed to produce ITN programming and large-scale events
15. Contribute to the development of the new digital operations area, embracing technological change
These are the main requirements of the role and are not an exhaustive list of duties. It is intended to reflect the nature, range, and context of the work, which will change over time.
Key Requirements
Personal Qualities:
* Proven ability to work well in a busy live environment and think quickly when problems arise
* Experience in a customer-facing and supporting role, with a drive to be helpful
* Effective communication skills to give confidence to non-technical teams
* Eagerness to learn and embrace new technology and change
* Ability to take ownership of problems and work through to a solution
* Ability to troubleshoot issues and faults before escalating to network or broadcast support teams
Technical Experience:
* Fundamental understanding of a broadcast signal chain, video & audio formats, and QC procedures
* A good understanding of encoding standards for both file-based and live video & audio
* Previous experience with ingest systems such as Vantage, EVS, Content Agent, Media Encoder
* A working knowledge of TCP/UDP IP Networking within a broadcast environment
* Experience with bonding technology such as LiveU and Aviwest, video calling services & sharing platforms (Skype, Facetime, Zoom, Teams, YouTube Live), encoding and streaming technologies (NDI, UDP, RTMP, SRT, HLS, J2K, SMPTE 2022-7, 2110-30/40, etc.), ES67/70 Audio over IP transport systems (Dante or Livewire), broadcast control systems (VSM, BNCS, Cerebrum), ingest systems, packet and stream analysis tools (Wireshark, Telestream), satellite transmissions, and associated RF technologies.
Other
* Willingness to undertake shift work including weekends and nights
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