Job Title: Motor Claims Administrator
Location: Newham, London (On-site)
Salary: £25,000 - £30,000 per annum
Type: Full-time | Permanent
A growing accident management company is seeking a confident and organised Motor Claims Administrator to join their expanding team. This is a fantastic opportunity for an experienced claims handler who thrives in a fast-paced, customer-focused environment.
Key Responsibilities:
1. Manage front-of-house duties, including meeting and greeting customers
2. Handle incoming calls and take down new claims (First Notification of Loss - FNOL)
3. Prepare and check vehicle documentation, including check-in and check-out procedures
4. Set up and maintain client files, ensuring all correspondence is accurate and up to date
5. Liaise with solicitors, insurers, and potential customers
6. Recover credit hire invoices and follow up on outstanding payments
7. Carry out general administrative tasks, including maintaining office supplies and stationery
8. Support management with ad hoc requests and tasks as needed
What We're Looking For:
9. At least 1 year of experience in motor claims handling (essential)
10. Strong organisational skills and attention to detail
11. Confident communicator, both written and verbal
12. Able to manage multiple tasks and prioritise effectively
13. Comfortable working independently and as part of a team
14. Proficient with standard office software (e.g. Word, Excel, email)
15. Driving licence (preferred but not essential)
Benefits:
16. Monday to Friday schedule
17. Free on-site parking
18. Supportive team environment
19. Opportunity to grow with a fast-moving business
We value professionalism, initiative, and great customer service. Apply now to join our team!