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Service Designer (6 Month FTC), Stoke-on-Trent
Client: Nicholson Glover
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Our client is a national law firm with a local heart. They are more than lawyers and financial experts – they help people navigate life’s ups and downs.
Recognised among the Best Workplaces for Wellbeing, they champion diversity, sustainability, and community investment. Your voice will shape the client experience of tomorrow.
As a Service Designer (6-month FTC), you will be responsible for improving client journeys by:
* Leading workshops, mapping journeys, and identifying friction points.
* Transforming pain points into plans, blueprints, and tangible improvements.
* Influencing teams across Client Experience, Insight, Marketing, and Change.
* Championing the client’s voice in all discussions, from senior meetings to frontline services.
* Monitoring trends and competitors to keep the firm ahead.
This role involves strategic and hands-on work, managing multiple projects, validating ideas with real feedback, and embedding meaningful change that clients can feel.
The ideal candidate will have:
* Strong experience in service design and a proven record of transforming customer journeys.
* Expertise in design thinking, journey mapping, and simplifying complex processes.
* Experience within professional services, law, or financial services sectors.
Please note, we are seeking someone who can start immediately or by August at the latest.
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